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General discussionOpen letter to GOG(194 posts)(194 posts)
(194 posts)
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This is my favourite topic
Posted May 14, 2017
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richlind33: Are these guys not so bright, or just full of shite???

And the client design isn't any better than the website design?

Wow.
*caugh* lolcow *caugh* (all poor blue ones all over the forum)

What GOG does reminds me somehow of cargo cult
Post edited May 14, 2017 by Executer
Posted May 14, 2017
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Johny.: Are you saying that significant amount of users have problems understanding how they should download and install a game after buying it?
Yes... and it's not just the site design either. You are not tailoring the experience based on what the user is using. You basically recreated the site in Galaxy (by embedding the library and everything else into it) instead of realizing the client and the site need to have their own separate experiences based on what the user is accustomed too.

You get new users who you ask to install Galaxy and they install Galaxy and still have no idea how to find and download their games. Then they come to this forum where older anti-Galaxy members point them to standalone installers or the Downloader thereby creating the confusion. Creating 2 separate installers will NOT solve this problem

I wrote a pretty significant but kinda harsh post on this very issue here. I would strongly advise taking it to heart if you really think this is a problem.

Both the site and the client need work... and making things more complicated will not solve that.
Post edited May 14, 2017 by BKGaming
Posted May 14, 2017
I have another concern:
Why do you delete bad (helpful) reviews on website?
Posted May 14, 2017
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Bullrok23: I have another concern:
Why do you delete bad (helpful) reviews on website?
Do they?
I hadn't heard that.
Are you sure they're not just lost in the terrible review system?
Posted May 14, 2017
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Bullrok23: I have another concern:
Why do you delete bad (helpful) reviews on website?
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Smannesman: Do they?
I hadn't heard that.
Are you sure they're not just lost in the terrible review system?
I am sure. The total score even went up.
Now i could write a new one. There hasn't even been an gamechanging update.
I have previously read about this.
Post edited May 14, 2017 by Bullrok23
Posted May 15, 2017
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richlind33: Are these guys not so bright, or just full of shite???

And the client design isn't any better than the website design?

Wow.
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Executer: *caugh* lolcow *caugh* (all poor blue ones all over the forum)

What GOG does reminds me somehow of cargo cult
A fairly fine line between positive thinking and wishful thinking, I suppose. And then there's delusion, which is where GOG appears to be heading. o.O
Posted May 15, 2017
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Djaron: tsss tsss tsss... you are assuming that peeps would ever bother to "read", to begin with, and then you insist being gross by assuming peeps would gain knowledge from their reading and will use said information to make a relevant/smart choice ?

have you ever met real peeps ? i mean... met peeps lately ? :)

you couldnt handle to work at GOG with such misconceptions ! they in fact truly got the whole picture of it and took appropriate actions to adress such issues :)
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richlind33: Are these guys not so bright, or just full of shite???

And the client design isn't any better than the website design?

Wow.
i guess the whole concept of obvious sarcasm may be rather alien to you, right ? because i couldnt be less subtle at it than i did, honestly...
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Bullrok23: I have another concern:
Why do you delete bad (helpful) reviews on website?
because it improves the user experience by creating a whole ecosystem based on trust and positive thinking... all you need to see the light :)
Post edited May 15, 2017 by Djaron
Posted May 15, 2017
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richlind33: Are these guys not so bright, or just full of shite???

And the client design isn't any better than the website design?

Wow.
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Djaron: i guess the whole concept of obvious sarcasm may be rather alien to you, right ? because i couldnt be less subtle at it than i did, honestly...
The Maginot Line was military brilliance of the highest order. A shame that the Nazis were too stupid to appreciate it. ;p
Posted May 15, 2017
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Johny.: <snip>
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adamhm: Let's take a look at the purchase process. When someone goes through the checkout and finishes paying, they're taken to the order confirmation page where they are presented with only two options: "Share" and "Go to my account". There is little else here, nothing explaining about Galaxy or how to download the games.

Look at this from the perspective of a new user who knows very little about GOG: what do I do from here to access the game(s) I just bought? "Go to my account" would seem to be the logical option. This takes me to the library page where I can see my games. There's not much here so I click on the game I want to download, and a popup appears. Ah, there's my game, under "Game downloads". The "Try Galaxy" button doesn't register as I'm too focused on trying to get at the game I just bought to care about whatever "Galaxy" is.

Adding information about and instructions for both Galaxy & the standalone installers to the account creation and order confirmation pages would help new users a lot more than any changes to the standalone installers.
It could be something like "Share", "Go to my account" and " Download Galaxy - the easy way to manage your games, keep them up to date and to take part in the GOG multiplayer community." on the page after having finished paying.
Post edited May 15, 2017 by MaGo72
Posted May 18, 2017
Big thank you to everyone, for support.

Some of my concerns are still left unanswered, and I didn't forget about them, so, I will keep this thread active in hope someone with authority to do so will address them.
Posted May 18, 2017
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Miljac: Problem:
The term 'DRM' or 'DRM free' is not universally agreed upon, and while here [https://support.gog.com/hc/en-us/articles/212181769-So-what-s-with-this-DRM-thing-] you clearly state that we 'won't find any DRMs or other intrusive copy protection in items available at GOG.com', intrusive copy protection is subjective term. To some it means that they can play their games in a singleplayer offline, others extend that to a multiplayer portion of the game too. It has spawned many discussions which potentially hurt your reputation.

Solution:
Update your FAQ and clearly state what DRM free means to you. I personally don't consider any kind of authentication for multiplayer to be DRM, but that is beside the point. The point is that everyone should know what you mean by term 'DRM free', so they can adjust their expectations to as what kind of content you are delivering.
Imho the term is pretty well defined on GOG's frontpage for quite a while, just click on the far left of the "core values":

DRM-free means no copy protection, on-line checks, or any other annoyances. It’s all about just you and your games and movies. You should feel you own the products that you buy - just like a book, or a DVD.

On GOG.com, no matter if you are online or offline, you will never be locked away from your purchases.
Gremlins Inc. or at least its DLCs and possibly a few others (including GWENT) clearly violate this and make it false advertising.
Post edited May 18, 2017 by Klumpen0815
Posted May 18, 2017
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Miljac: Problem:
The term 'DRM' or 'DRM free' is not universally agreed upon, and while here [https://support.gog.com/hc/en-us/articles/212181769-So-what-s-with-this-DRM-thing-] you clearly state that we 'won't find any DRMs or other intrusive copy protection in items available at GOG.com', intrusive copy protection is subjective term. To some it means that they can play their games in a singleplayer offline, others extend that to a multiplayer portion of the game too. It has spawned many discussions which potentially hurt your reputation.

Solution:
Update your FAQ and clearly state what DRM free means to you. I personally don't consider any kind of authentication for multiplayer to be DRM, but that is beside the point. The point is that everyone should know what you mean by term 'DRM free', so they can adjust their expectations to as what kind of content you are delivering.
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Klumpen0815: Imho the term is pretty well defined on GOG's frontpage for quite a while, just click on the far left of the "core values":

DRM-free means no copy protection, on-line checks, or any other annoyances. It’s all about just you and your games and movies. You should feel you own the products that you buy - just like a book, or a DVD.

On GOG.com, no matter if you are online or offline, you will never be locked away from your purchases.
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Klumpen0815: Gremlins Inc. or at least its DLCs and possibly a few others (including GWENT) clearly violate this and make it false advertising.
Well just about any game with on-line multiplayer makes some kind of on-line check. The explanation is vague, hence my original concerns still stands.
Posted May 18, 2017
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Miljac: Big thank you to everyone, for support.

Some of my concerns are still left unanswered, and I didn't forget about them, so, I will keep this thread active in hope someone with authority to do so will address them.
GOG's management is almost bad enough that it can't get any worse -- which is a shame because the developers are very talented.
Posted May 20, 2017
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Johny.: I'm not the perfect person to ask, but I guess for users that just download the game they have just bought (my guess - most of the users ;) ), and we want them to easily have Galaxy Client installed (optionally) and have their games up-to-date with cloud saves etc.
You do realize that before getting to the offline download links you go through a gazillion links to download the galaxy client, the reasoning and the logic behind cramming this into the installation files is so bad and so flawed on so many levels. It is insulting and enraging to listen to these answers from you guys.
Post edited May 20, 2017 by halldojo
Posted May 21, 2017
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hey management. yesterday i installed "skylar and plux" from the OFFLINE INSTALLERS and clicked play in the installer at the end and it automatically started galaxy which proceeded to patch itself and downloaded a bunch of crap so i killed it and started the game over start menu. i was already happy gaming on my couch a few minutes in when the shit galaxy renmants (you can't just kill galaxy it seems) stole focus and wanted to patch itself ANEW. yeah fun running to the pc again and administrating shit.

needless to say i uninstalled galax-shit and in the future do not click at the "play" button at the end of installation of the offline installers. i hope i can remember this. you are terrorists and i'm hanging here by a thread. a single thread. and if that snaps i'm leaving for good. good riddance.
Post edited May 21, 2017 by AlienMind
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This is my favourite topic
Community
General discussionOpen letter to GOG(194 posts)(194 posts)
(194 posts)