GOG has been in finacial trouble for the last couple of years, around the start of the pandemic this has been known for a bit, is gog fine? Dunno, it might not be it might be. time will only tells sadly lukin

my suggestion is to back up what you can of your collection and wait out the storm best bet so far.

most is not all and the information was quite vague, from what gog staffers I have talked with on and off over the past couple of years its that most of the support staff is still here minus a few people, and most non-english support is cut down to 2 or 3 people. not good but not bad either, the bot was put in not to replace support, but maybe lighten their workload, but as most things GOG does it was implemented very very poorly to the point of uselessness.

I don't know about the community managers being fired or not so I cant help you there, all I could find about the non-english stuff is hearsay and I am not going to spend hours filtering through it. as for the people here a couple of years ago once again hearsay and rumor I heard ashleee quit and I think maybe sysia is still around, but as I postulated before I think the fact that gog staff arent as interactive anymore is more due to personal safety concerns, but more on that later.

Sometimes it does as me as well, but sadly this is what happens with companies sometimes. but personally lukin I think the Era of when gog was a small team with a big vision and loads contact is era long past and its best for you and all of us to move past it, even if gog does recover financially in the future and things trend up as I stated before its likely to not change because I stated before after some of the really REALLY bad controversies here on the forums I think A) staffers where ordered to cut down on contact for their own safety and B) have moved most of their interaction to the gog subreddit which is easier to moderate.

That what happens to most businesses when they go into survival mode which GOG sadly had to enter with all the recent trouble since 2019, which as I stated before is the sad end of an era,

all in all lukin I am glad you made this post, I dont know how helpful I can be in reassuring you but just hope for the future back up what games you can and keep a smile on your face and hold on to the memories

thats what I think about it.

ponczo_
sysia_GOG
chandra

We haven't seen them for months on the forum.

I see chandra online on my friends list from time to time.
ponczo_ just rarely posts unless its a moderation/support issue

The delisting news by sysia for the Unreal games is from last month. I also saw some news posts corrected but I can't remember which ones.

For the community managers, alas, I can confirm that they are all licensed for at least the vast majority of the non-English part (like France, Germany, Russia). For support all non-English support, I can confirm it comes from a friend who works at gog was fired. And part of the English support too.

Unfortunately, I see the situation in the 1st line with my contacts at the gog staff. But also because the fr gog community has an official gog discord which was managed by the fr gog staff. So I have unfortunately seen this problem over the last 3 years, especially the last 2. The bulk of the layoffs took place between the end of 2021 and the first quarter of 2022. There was another wave of departures in autumn 2022 as well.

Can you send me the address of the reddit gog? Thanks in advance

its r/gog, if memory serves, I dislike reddit for alot of reasons so I dont go there often.
right now staff departures are going to be a thing as things go, time will tell, just be ready that one day GOG might announce its closing, there is little that can be done about this, if you crave more interaction with the staff of a game store, the Zoom Platform peeps are pretty open but one day in the future they may go that way too.

its just inevitable part of business and doing business.

thats what I live by.

Ponzco and KosmicznaPluskwa are online just now.
And KosmicznaPluskwa posted just an hour ago in the forum:
https://www.gog.com/forum/general/bthe_new_year_sale_2023_with_over_3200_deals_up_to_95_giveaway_gog_bundles_byob_and_moreb_cc512/post74

Edit: just (well, an hour ago) received a PM from Clownski.
S/he apologized for the late reply to a request I had two and a half weeks ago, but (as I already predicted earlier in this thread) s/he was on holidays and couldn't reply earlier.

So, all is well - the staffers are still around.

Not true. I got a mail from German support just two weeks ago.

Clownski is still around as I am in contact with him about a forum bug. He has been on holiday though which is why you will not have seen him post on the forum lately.

There is no real german support anymore. The English team sent the translated email. they have typical email already translated. But the personnel who worked in the support German as French and etc are not.

There was a big cleaning at the level of the support. I invite you to look at the author of the email.

More precisely, once any of the sibling companies or the parent company grows large enough, the rest will soon find that they too will now have follow these new policies that can easily kill any desire to figure out what things they can openly discuss with their customers.

Many things will start to make a lot more sense when one is reminded that the upper management of the CDP Group may have bigger plans for the Galaxy client than GOG and that the latter simply has to sit silently and take all the blame for it, no matter how infuriating it must be for them to see that the average GOG customer seems to think that CDP and CDPR can only walk over GOG's DRM-free principles if GOG "allows" them to do that...

Any source for that information? As far as I remember the staff member had a German name, it was written in proper German and it wasn't a standard mail. Will check it when I'll get home.

Several members of the former staff have told me. And I can already confirm that there are no more French people working there. All fr support fired in 2021. We receive emails from support in fr but it comes from the English staff who have typical ready-made sentences or have them translated.And that this problem concerns support for all languages except English from what he told me.