cavaler-2: Yesterday morning I have received one of those emails you never want to receive:
no-reply@gog.com
"
Hi XXX, your e-mail address was changed This is a confirmation, that the email address associated with your GOG.com account XXX (rostilovka88@gmail.com) was successfully changed. Below you will find the details of this operation:
New email address: rostilovka88@gmail.com
Previous email address: xxxx@xxx.xxx
IP Address: 95.81.223.143
OS: Windows 8.1
Browser: Yandex Browser 15.4.2272
Estimated location: Novocheboksarsk, Russia"
Watch out guys there is a security breach somewhere.
Looking for my account back and for a two steps authentification method.
Ciris: Hi!
First off, I'd like to apologise to all who have experienced account hacking on our site over the past couple of days. We're hard at work to make this less of an issue and less likely to happen - but I understand how frustrating it must be to lose access to your games.
Having said that, there's a new measure that will help us pick up on hacked accounts more easily.
If your account e-mail changes, you will get an automated message.
It
that looks like this and has the new e-mail address, the old one, the IP currently in use (together with estimated location), and the OS and browser of the current user.
If you get such a message and it wasn't you who changed the email address, contact us.
Use the link at the end of the message ("contact our support team") to let us know it happened. You'll be redirected to our
contact form -
here's an example of how to fill that in.
We do our best to get back to hacked account emails as soon as possible, and to change the e-mail addresses as quickly as we can and restore the fully functional accounts to their rightful users.
IMPORTANT: 1) When contacting us regarding a hacked account, you
must replace the e-mail address with one you have access to - otherwise, our reply will end up at the hacker's e-mail address, which you have no control over or access to.
2)
Please do not send multiple requests to support - if you do, your request is pushed to the back of the queue again. If you feel the need to add more details to your support request without getting bumped back, you can do so by replying to the automated support reply you will get with your Ticket ID.
3) As soon as you get access to your account back,
please change your password. It may be a simple thing, but please don't forget. It will mean the hacker once more lost access to your account for sure.
[edit]: bumped this to be the 2nd reply in the topic so it's easier to find for others with a similar problem, re-bumped the original post to the top to remain above the reply.
GOG should consider opening a specilized topic/queue for account stolen issue in the said support page, instead of having to look up on the how-to-submit-issue information here buried in community forum.
Still waiting for resolution since Wednesday, likely not going to get any over the weekend. Do you guys have support stuff employed over the weekends/holidays nowadays?
Funny though I can still post here because of the Galaxy client.
