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General discussionMy account was stolen by a russian !(102 posts)(102 posts)
(102 posts)
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This is my favourite topic
Posted June 19, 2015
Yesterday morning I have received one of those emails you never want to receive:

no-reply@gog.com

"Hi XXX, your e-mail address was changed

This is a confirmation, that the email address associated with your GOG.com account XXX (rostilovka88@gmail.com) was successfully changed. Below you will find the details of this operation:
New email address: rostilovka88@gmail.com
Previous email address: xxxx@xxx.xxx
IP Address: 95.81.223.143
OS: Windows 8.1
Browser: Yandex Browser 15.4.2272
Estimated location: Novocheboksarsk, Russia"

Watch out guys there is a security breach somewhere.
Looking for my account back and for a two steps authentification method.
Post edited June 19, 2015 by Ciris
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Posted June 19, 2015
high rated
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cavaler-2: Yesterday morning I have received one of those emails you never want to receive:

no-reply@gog.com

"Hi XXX, your e-mail address was changed

This is a confirmation, that the email address associated with your GOG.com account XXX (rostilovka88@gmail.com) was successfully changed. Below you will find the details of this operation:
New email address: rostilovka88@gmail.com
Previous email address: xxxx@xxx.xxx
IP Address: 95.81.223.143
OS: Windows 8.1
Browser: Yandex Browser 15.4.2272
Estimated location: Novocheboksarsk, Russia"

Watch out guys there is a security breach somewhere.
Looking for my account back and for a two steps authentification method.
Hi!

First off, I'd like to apologise to all who have experienced account hacking on our site over the past couple of days. We're hard at work to make this less of an issue and less likely to happen - but I understand how frustrating it must be to lose access to your games.

Having said that, there's a new measure that will help us pick up on hacked accounts more easily.

If your account e-mail changes, you will get an automated message.

It that looks like this and has the new e-mail address, the old one, the IP currently in use (together with estimated location), and the OS and browser of the current user.

If you get such a message and it wasn't you who changed the email address, contact us.

Use the link at the end of the message ("contact our support team") to let us know it happened. You'll be redirected to our contact form - here's an example of how to fill that in.

We do our best to get back to hacked account emails as soon as possible, and to change the e-mail addresses as quickly as we can and restore the fully functional accounts to their rightful users.

IMPORTANT:

1) When contacting us regarding a hacked account, you must replace the e-mail address with one you have access to - otherwise, our reply will end up at the hacker's e-mail address, which you have no control over or access to.

2) Please do not send multiple requests to support - if you do, your request is pushed to the back of the queue again. If you feel the need to add more details to your support request without getting bumped back, you can do so by replying to the automated support reply you will get with your Ticket ID.

3) As soon as you get access to your account back, please change your password. It may be a simple thing, but please don't forget. It will mean the hacker once more lost access to your account for sure.

[edit]: bumped this to be the 2nd reply in the topic so it's easier to find for others with a similar problem, re-bumped the original post to the top to remain above the reply.
Post edited June 19, 2015 by Ciris
Posted June 19, 2015
OMFG, you too? I was hacked by some Korean. What the fuck is this shit?!!! I can't even post on my old account anymore.
Post edited June 19, 2015 by Octavian321
Posted June 19, 2015
avatar
cavaler-2: Yesterday morning I have received one of those emails you never want to receive:

no-reply@gog.com

"Hi XXX, your e-mail address was changed

This is a confirmation, that the email address associated with your GOG.com account XXX (rostilovka88@gmail.com) was successfully changed. Below you will find the details of this operation:
New email address: rostilovka88@gmail.com
Previous email address: xxxx@xxx.xxx
IP Address: 95.81.223.143
OS: Windows 8.1
Browser: Yandex Browser 15.4.2272
Estimated location: Novocheboksarsk, Russia"

Watch out guys there is a security breach somewhere.
Looking for my account back and for a two steps authentification method.
You may find this http://www.gog.com/forum/general/my_account_was_hacked_suggestion/post4/?staff=yes helpful.

edit:man->may... ;F
Post edited June 19, 2015 by InkPanther
Posted June 19, 2015
Worst safeguards on such a service EVER. Even Origin does it better. They don't even send you an email asking if you want such a change. What the fuck is this bullshit????
Posted June 19, 2015
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Octavian321: Worst safeguards on such a service EVER. Even Origin does it better. They don't even send you an email asking if you want such a change. What the fuck is this bullshit????
Calm down and write to support.
Posted June 19, 2015
I was going to yell "That's racist!".. but there are a lot of Russian names in there.
Posted June 19, 2015
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Octavian321: Worst safeguards on such a service EVER. Even Origin does it better. They don't even send you an email asking if you want such a change. What the fuck is this bullshit????
avatar
InkPanther: Calm down and write to support.
I did...no response.

Also, check what Volsung from TW forums said.

"OK GOG really needs to improve their security. I went to change my password (saved session) and it let me do it without any confirmation, such as my previous password or through a two step email confirmation message. It simply notified me I had changed it. I assume the same thing happens if you change your email address."

Holy shit GOG. We have valuable stuff in there!
Posted June 19, 2015
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InkPanther: Calm down and write to support.
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Octavian321: I did...no response.
1. Patience.
2. Go poke GOG staff members, like Firek.

Also, check what Volsung from TW forums said.

"OK GOG really needs to improve their security. I went to change my password (saved session) and it let me do it without any confirmation, such as my previous password or through a two step email confirmation message. It simply notified me I had changed it. I assume the same thing happens if you change your email address."

Holy shit GOG. We have valuable stuff in there!
And yet I have to write my own password to be able to change it.
Posted June 19, 2015
<insert unhelpful Crimea comment here>

Sorry for your pain. Hopefully support picks up the pace once the sale is over.
Posted June 19, 2015
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InkPanther: Calm down and write to support.
avatar
Octavian321: I did...no response.

Also, check what Volsung from TW forums said.

"OK GOG really needs to improve their security. I went to change my password (saved session) and it let me do it without any confirmation, such as my previous password or through a two step email confirmation message. It simply notified me I had changed it. I assume the same thing happens if you change your email address."

Holy shit GOG. We have valuable stuff in there!
You did a few hours ago. GOG takes a minimum of 2-3 days to respond, usually longer. You need to be patient. You aren't going to lose any of your games and because GOG doesn't store any of your financial data, nothing is at risk. The only thing at risk right now is GOG's bottom line, since whoever is stealing these accounts is also stealing the games instead of buying them (not that they would likely have bought them anyway).
Posted June 19, 2015
avatar
Octavian321: I did...no response.

Also, check what Volsung from TW forums said.

"OK GOG really needs to improve their security. I went to change my password (saved session) and it let me do it without any confirmation, such as my previous password or through a two step email confirmation message. It simply notified me I had changed it. I assume the same thing happens if you change your email address."

Holy shit GOG. We have valuable stuff in there!
avatar
cogadh: You did a few hours ago. GOG takes a minimum of 2-3 days to respond, usually longer. You need to be patient. You aren't going to lose any of your games and because GOG doesn't store any of your financial data, nothing is at risk. The only thing at risk right now is GOG's bottom line, since whoever is stealing these accounts is also stealing the games instead of buying them (not that they would likely have bought them anyway).
I hope you're right....Also I got REALLY mad and sent the guy a mail with not so nice words. I hope it was not a huge mistake. My Yahoo has every safeguard I can think of.
Posted June 19, 2015
hmmm ... the plot thickens, seems that every hacked user bought peanut butter from walmart
Posted June 19, 2015
"valuable stuff"?

Did he type that with a strait face? :P
Posted June 19, 2015
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Octavian321: I hope you're right....Also I got REALLY mad and sent the guy a mail with not so nice words. I hope it was not a huge mistake. My Yahoo has every safeguard I can think of.
Just out of curiosity, did he/she respond to you? I'd be interested to hear what they have to say about this whole thing. At least one hijacker told a victim that they bought the account credentials from a sketchy website and another claimed they were given the credentials by a friend who claimed to be the real account owner. Maybe one of these scumbags will finally reveal something that leads to the source of these hijacks.
Posted June 19, 2015
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Octavian321: I hope you're right....Also I got REALLY mad and sent the guy a mail with not so nice words. I hope it was not a huge mistake. My Yahoo has every safeguard I can think of.
avatar
cogadh: Just out of curiosity, did he/she respond to you? I'd be interested to hear what they have to say about this whole thing. At least one hijacker told a victim that they bought the account credentials from a sketchy website and another claimed they were given the credentials by a friend who claimed to be the real account owner. Maybe one of these scumbags will finally reveal something that leads to the source of these hijacks.
He didn't but I will post what he says if he responds. Possibly in a new thread. I hope my stuff is safe. I have every possible safeguard on Yahoo and all my other stuff. It's not like he couldn't see my e-mail when he accessed my account.
Post edited June 19, 2015 by Octavian321
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This is my favourite topic
Community
General discussionMy account was stolen by a russian !(102 posts)(102 posts)
(102 posts)