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General discussionIs there support gog???(13 posts)(13 posts)
(13 posts)
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Posted March 27, 2020
Hey guys,

I am having troubles with buying a gift to my friend in order to multiplay.
I contacted support but it is more than a week that I have not even got an answer!

Funny thing is, when you go submit a problem and ask for help, it says that the average waiting for answer is typically within 24 hours.

Is this a common problem with the support?
Am I going to get any answer at all?? Should I give up and just forget about multiplaying?

Thanks!
Posted March 27, 2020
avatar
kevag4: Hey guys,

I am having troubles with buying a gift to my friend in order to multiplay.
I contacted support but it is more than a week that I have not even got an answer!

Funny thing is, when you go submit a problem and ask for help, it says that the average waiting for answer is typically within 24 hours.

Is this a common problem with the support?
Am I going to get any answer at all?? Should I give up and just forget about multiplaying?

Thanks!
There may be a pandemic going on, or so I've heard. People are being asked to stay home if their job is non-essential. I can't think of anything less essential than online support for a game store. Maybe I lack imagination, but this seems close to correct.
Posted March 27, 2020
avatar
kevag4: Hey guys,
I am having troubles with buying a gift to my friend in order to multiplay.
But more importantly, what is your problem exactly? Perhaps we can help...
Posted March 27, 2020
avatar
kevag4: Hey guys,

I am having troubles with buying a gift to my friend in order to multiplay.
I contacted support but it is more than a week that I have not even got an answer!

Funny thing is, when you go submit a problem and ask for help, it says that the average waiting for answer is typically within 24 hours.

Is this a common problem with the support?
Am I going to get any answer at all?? Should I give up and just forget about multiplaying?

Thanks!
Cut them some slack here because of the major pandemic going on.
Posted March 27, 2020
low rated
avatar
kevag4: Hey guys,

I am having troubles with buying a gift to my friend in order to multiplay.
I contacted support but it is more than a week that I have not even got an answer!

Funny thing is, when you go submit a problem and ask for help, it says that the average waiting for answer is typically within 24 hours.

Is this a common problem with the support?
Am I going to get any answer at all?? Should I give up and just forget about multiplaying?

Thanks!
avatar
Fender_178: Cut them some slack here because of the major pandemic going on.
These companies like gog have the easiest way atm , they can still operate remotely and their customers probably buying more games now.
Posted March 27, 2020
avatar
kevag4: Hey guys,

I am having troubles with buying a gift to my friend in order to multiplay.
I contacted support but it is more than a week that I have not even got an answer!

Funny thing is, when you go submit a problem and ask for help, it says that the average waiting for answer is typically within 24 hours.

Is this a common problem with the support?
Am I going to get any answer at all?? Should I give up and just forget about multiplaying?

Thanks!
I'm also waiting some time for replies for my tickets (one submitted in saturday, second in tuesday), it's now all delayed due to big amount of inquiries.
Posted March 27, 2020
avatar
Fender_178: Cut them some slack here because of the major pandemic going on.
avatar
Squirline: These companies like gog have the easiest way atm , they can still operate remotely and their customers probably buying more games now.
True they do have remote access but they are still dealing with a huge amount of customers. Their PR guy said it themselves in another thread that was posted. Also remote access can be limited though in some cases.
Posted March 27, 2020
low rated
avatar
Squirline: These companies like gog have the easiest way atm , they can still operate remotely and their customers probably buying more games now.
avatar
Fender_178: True they do have remote access but they are still dealing with a huge amount of customers. Their PR guy said it themselves in another thread that was posted. Also remote access can be limited though in some cases.
They should hire more people , I bet there are plenty who lost their jobs.
Posted March 27, 2020
On top of the pandemic, there is a major sale going on at the site, which always causes a spike in support tickets.

Based on your registration date, I'm guessing you can't gift a game because of a restriction on new accounts. From GOG Support Center: https://support.gog.com/hc/en-us/articles/212159529-I-cannot-buy-a-game-as-a-gift-why-?product=gog

I cannot buy a game as a gift, why?

For security reasons we had to implement some restrictions for buying gifts with some payment methods. We know this can be an inconvenience, and we're very sorry about that.

As stated in Checkout, in order to gift games, your account needs to have purchases worth at least $10 / €9.19 / £6.69 / A$13.99 / 719.00 RUB / 55 DKK / 70 NOK / 65 SEK / 30 PLN / C$ 10 / 10 CHF made at least 3 months ago.

Unfortunately we are unable to lift this limitation. However, in some cases we might be able to help manually. Please contact us via the support form for more information.
Posted March 27, 2020
I've been trying to get a refund since Sunday for this exact reason. Meant to buy a gay as a gift accidentally bought the wrong version. But was told they'd credit my account the amount the game was (On sale, but its no longer on sale) So now i'm SOL.
Posted March 27, 2020
they're very busy because of the Spring Sale
Posted March 27, 2020
low rated
avatar
itsnotlupus17: I've been trying to get a refund since Sunday for this exact reason. Meant to buy a gay as a gift accidentally bought the wrong version. But was told they'd credit my account the amount the game was (On sale, but its no longer on sale) So now i'm SOL.
What game is it? You can use the same offline installation until the ticket is resolved. Further, some games dosn't require a serial/account, and you can mostly find a serial to some by searching...
Post edited March 27, 2020 by sanscript
Posted March 27, 2020
Yep, there are some delays. Am sure they are very busy (amongst having other things to worry about). Just have some patience, I also have a refund ticket for a few days now, and sure they will get round to it.
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This is my favourite topic
Community
General discussionIs there support gog???(13 posts)(13 posts)
(13 posts)