de_Monteynard: I have been having a nasty feeling that despite its many advantages (DRM-free, bonus goods, excellent customer service, great community), GOG has taken just a step or two too far into the business sense area of the market.
I admit, it is a subjective feeling left over from the early post-beta times, but now things seem to be a bit more grey than in the past (no website pun intended). Instead of the friendly neighbourhood store store, it has become more of an official enterprise, with a reception desk in a large lobby as the gate-keeper.
Or it could be that without TET they have not had anyone charismatic to explain what has been going on and serve as a pressure valve for the community while GOG corporate presses on with the changes. Whatever the case, some of the charm has been lost and the blunders during the past year have not made things any more light-hearted.
I think TeT very well knew what they had planned out and decided to bug out before the store became something else then it was in the old times before the fatefull March day and all the last year blunders after it. With gog growing faster the customer service will certainly suffer even more and the gog agreement will certainly go through another rethink soon to lessen their legal obligations which will certainly happen.