Posted November 14, 2016
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Goodaltgamer
New User
Registered: Oct 2014
From Germany
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zeogold
The Puzzlemaster
Registered: Dec 2012
From United States
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Grargar
Insert cat to continue
Registered: Aug 2012
From Greece
Posted November 14, 2016
A Tale of Two Refunds.
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Goodaltgamer
New User
Registered: Oct 2014
From Germany
Posted November 14, 2016
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Tauto
MY BUDDY NES
Registered: Jul 2015
From Australia
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zeogold
The Puzzlemaster
Registered: Dec 2012
From United States
Posted November 14, 2016
Relax, he's a doctor. He's qualified for this sort of-
...
Wait, Goodalt isn't a doctor. Who gave me these pills?
It was the most expensive of times, it was the cheapest of times. It was a time of seriousness, it was a time of derailing...
Edit: Just imagine after all this it turns out Alma was promised one refund and received two.
...
Wait, Goodalt isn't a doctor. Who gave me these pills?
It was the most expensive of times, it was the cheapest of times. It was a time of seriousness, it was a time of derailing...
Edit: Just imagine after all this it turns out Alma was promised one refund and received two.
Post edited November 14, 2016 by zeogold
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Goodaltgamer
New User
Registered: Oct 2014
From Germany
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zeogold
The Puzzlemaster
Registered: Dec 2012
From United States
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Lord_Kane
Leaf Kaigai Nikki
Registered: Mar 2009
From Canada
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Goodaltgamer
New User
Registered: Oct 2014
From Germany
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zeogold
The Puzzlemaster
Registered: Dec 2012
From United States
Posted November 14, 2016
Post edited November 14, 2016 by zeogold
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Goodaltgamer
New User
Registered: Oct 2014
From Germany
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zeogold
The Puzzlemaster
Registered: Dec 2012
From United States
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Goodaltgamer
New User
Registered: Oct 2014
From Germany
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Firek
Support Overlord
GOG.com Team
Registered: Jun 2008
From Poland
Posted November 15, 2016
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Help me gog, please.
I'll update this, if I have any news.
Some may dislike, but I think people deserve to know. It's not all flowers and rainbows.
We're currently making major improvements to our support system, which will send two automated reminders before closing a pending ticket, so we can be reasonably sure that situations like this don't happen again.
To be honest, I was a bit confused when I reviewed this ticket after well over a week, and at first glance I assumed that I already issued the refund back then. So I think it wasn't hard to miss the part when I asked you for feedback.
In hindsight, maybe I should have been more clear - sorry about that.
The refund is now issued, and you should get your money back within a few business days.