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General discussionHow to delete a game in library (33 posts)(33 posts)
(33 posts)
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This is my favourite topic
Posted May 15, 2023
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AlexTerranova: It would be better, if demos were available to download directly, without the necessity of adding them to the library.
I think that would be begging to be abused.
Posted May 15, 2023
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CarChris: I can't imagine what GOG's disadvantage (or fear?) would be, if it could be made possible to ask from support to remove an unwanted game. People don't want a refund, nor an exchange with an other game of equal price. Just the capability to remove from the library an unwanted game, because we didn't like it and we don't want to have it litter the library with its presence.
People changing their minds and the use of support's time in facilitating the removal. You can imagine what would happen - there will be users on here going "Oh noes, someone hacked my account and got support to delete all my games."
Posted May 15, 2023
The best solution to this might be a location check from where the request for removing the games from the library was made. The action sequence for this would be: you mark items in a library and send the request for their deletion, then, if the request was approved (after GOG staff have checked if there was no location change of your account) you will have those marked items removed from your library. I think that even a bot is capable of comparing the locations, and this could ease the process.
Posted May 16, 2023
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mokran: Why would you delete it, just don't install it
I would like the demos to be permanently gone from my library, let's start with the reason that they increase the game counter.
Also I get notices when they are udated which I really don't care for.
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AlexTerranova: It would be better, if demos were available to download directly, without the necessity of adding them to the library.
Yep, but that would require some new logic for Galaxy, to install (and start and uninstall) something that's not in the library.
Post edited May 16, 2023 by neumi5694
Posted May 16, 2023
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pds41: People changing their minds and the use of support's time in facilitating the removal. You can imagine what would happen - there will be users on here going "Oh noes, someone hacked my account and got support to delete all my games."
Precisely. Not only unknown actors randomly causing chaos by hacking accounts just to delete stuff, but disgruntled family members / friends etc with access to a shared PC (and an account still logged in). If support has to chase "I didn't want that deleted, put it back" on top of every other support problem already clogging their inbox, it'd bury them.

I don't see the issue. Hide what you don't want. Keep watch of your library count.
Want to argue you can't keep track of your number of games you have? Post-it note. Stick it on your wall or desk D-O-N-E.
Posted May 16, 2023
Well, of course it is only digital and hiding is possible, but having stuff removed is like cleaning up. Or the hiding feature could be improved to not notify me about updates etc of hidden games. Then at least it would really be hidden.

When gog support stopped removing games on request years ago, my solution was to not buy games anymore I was unsure about just to give them a try.
Posted May 16, 2023
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moonshineshadow: Well, of course it is only digital and hiding is possible, but having stuff removed is like cleaning up. Or the hiding feature could be improved to not notify me about updates etc of hidden games. Then at least it would really be hidden.

When gog support stopped removing games on request years ago, my solution was to not buy games anymore I was unsure about just to give them a try.
Radical cut there, and it`s unfair as you did that against yourself plus it`s affecting impulse buying.

Still, there is an option to refund a game for 30 days, which I did twice only, and the option "back to gog wallet" took promised 24h, a big plus here

The problem comes when my friend received an unwanted gift from a person in a mask, she thought it was someone else and then never could return a gift being turned back by a bot,
She knows there is " support at gog dot com " but as mentioned, it is not going to happen. trauma here

Personally, I deleted my old account (keeping all desired offline installers) so all games disappeared, I remember who gifted me what game keeping gratefulness in mind, and all accidental games were simply washed away

I greet us all emotional Gogigans! ^
Posted May 16, 2023
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mokran: Why would you delete it, just don't install it
This. The last thing I want is to get hacked, or have some visiting troll sibling come up to my PC and then have the hacker or a trolling sibling wipe my entire library. It's good that game platforms either don't allow this, or make it as difficult as possible.
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CarChris: I can't imagine what GOG's disadvantage (or fear?) would be, if it could be made possible to ask from support to remove an unwanted game. People don't want a refund, nor an exchange with an other game of equal price. Just the capability to remove from the library an unwanted game, because we didn't like it and we don't want to have it litter the library with its presence. I'm talking about games bought before there was the refund option. Or is GOG afraid that if we change our minds again and we want that game back, we would demand to be given back for free? No, nothing of the like. It could be stated explicitly that if one wants that game back, then he would have to buy it again.
From my part, I regret having bought Pathologic 1. Unfortunately I bought it first and read about its strangeness and high difficulty later! I haven't tried it, I haven't even downloaded it, not even once!
Then you lack imagination. See my argument above. If it was easy to remove games, then it would also be easy for malicious parties to do so as well. There would just be a rise in pointless game restoration requests.

As for Pathologic 1, it's great. I have 100% achievements in it lol. Why buy a game without research, then do some research and dismiss it without having even tried it for yourself? You should have refunded it in that case, but I suspect 30 days have long passed. You may as well try it then, it's a great surreal experience. Difficulty is negated by the presence of unlimited manual saving, something which the remake (falsely marketed as a sequel in the west) lacks.


Anyway, if people are so desperate to get rid of games, then here's a proposal:
Let people remove games and have all user-removed games transfer to my account lol. I'll happily take anything and everything.
Post edited May 16, 2023 by SargonAelther
Posted May 16, 2023
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SargonAelther: As for Pathologic 1, it's great. I have 100% achievements in it lol. Why buy a game without research, then do some research and dismiss it without having even tried it for yourself? You should have refunded it in that case, but I suspect 30 days have long passed. You may as well try it then, it's a great surreal experience. Difficulty is negated by the presence of unlimited manual saving, something which the remake (falsely marketed as a sequel in the west) lacks.
I didn't know it has manual saving. What bothered me most (and made me to not want to try it) is that I had read about possible dead-ends in the game (lack of crucial resources, etc.) and "let's see how many days you'll last" and "how far you'll go". I wouldn't like to invest some amount of time in a game and not be able to finish it, and then restart it, HOPING that MAYBE I'll get it this time!
If this isn't the case, then I'll give it a try.
Posted May 16, 2023
At least as far back as 2016, Steam has allowed users to remove ownership of an item, and add it back at any time. Prior to this, it was possible to contact support and have the item removed, but this was permanent.

GOG isn't likely to spend any resources implementing such a server-side recycle bin. Demand is low and there's a litany of issues that they've left unaddressed for many years.
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Posted May 17, 2023
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mokran: Why would you delete it, just don't install it
I agree 100% and as others have mentioned, just hide it.

The idea of users being able to delete games on their own actually worries the heck me.

I've deleted stuff from my drives all the time for one reason or another and sure enough, at times I've realized I made a mistake. (especially after the Recycle bin was emptied out lol)

And then realizing I didn't have a backup! Lol

I like the hide feature and I don't want to contact support to reverse my own stupidity should I ever regret deleting a game. That to me is a nightmare scenerio.
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Posted May 19, 2023
They should add a permanent refund option for demos. Simple solution instead of telling us to hide them.

Why have it so "regular" games can be removed but demos can't?

Don't like a game you bought? Don't ask for a refund. Just hide it and pretend it isn't there.
Posted April 14, 2024
This is beyond insane that this still hasn't been addressed.

When it comes to "Demos, Trials, Prologues, and Alphas" there shouldn't even have the requirement or even option to add it to your account. You shouldn't HAVE to hide these things.

I can understand needing a ticket to moderation to remove other games that you paid for from your account, especially if it isn't for a refund. But not the stuff above, that should be beyond trivial to remove and flat out impossible to add to your collection as a purchase.
Post edited April 14, 2024 by Fuguss
Posted April 14, 2024
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Fuguss: Fuguss gestures at the thread! It shudders and begins to move!
Well, yeah. As far as anyone can tell, tis be trivial as hiding a database entry. Tis a matter of technical debt, it seems; after all, why not simply attach the demo as a "bonus"/extra to the main game card?
Post edited April 14, 2024 by dnovraD
Posted 5 days ago
Of course we should be able to delete games. We bought them, they should be ours to dispose. This reeks like corporate interference in our personal lives, and is exactly why I left Steam. Also this is not up to the community to decide. This should be an individual right.
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This is my favourite topic
Community
General discussionHow to delete a game in library (33 posts)(33 posts)
(33 posts)