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General discussionGOG is not an authorized partner of Electronic Arts(94 posts)(94 posts)
(94 posts)
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This is my favourite topic
Posted August 07, 2021
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Linko64: Think it's just bad wording.
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WinterSnowfall: Let's consider this is true and work on that angle. Is being a CM (asking someone who should know :) not 99% wordsmithing and 1% sweat? Is the lexicon nor your anvil, grammar your hammer and punctuation your bellows? Do you need not strike the hot steel with skill to get anything but a dull blade that would not even cut your salary, as deserved? :P
You overlooked that the role of CM's is not to know literally everything about a company or a game they listed on storefront years and years ago. Recent product, sure. Shockingly, info can be fed from other department and sources that is incorrect.

P.S

Fancy wording doesn't quite look as cool when you needed to edit it after the fact ;)
Posted August 07, 2021
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Linko64: Fancy wording doesn't quite look as cool when you needed to edit it after the fact ;)
Well said
Btw, while yer here: are there any games (EA or no) that have been released as of late on zoom-platform.com that you think I/others might like to buy? ;)
Posted August 07, 2021
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Linko64: You overlooked that the role of CM's is not to know literally everything about a company or a game they listed on storefront years and years ago. Recent product, sure. Shockingly, info can be fed from other department and sources that is incorrect.
Ok, fair enough. You would know better :). Being a bit more careful about your wording in such cases, rather than sending the wrong message, does not hurt though. Part of the job, I would think.

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Linko64: Fancy wording doesn't quite look as cool when you needed to edit it after the fact ;)
You got me. I done goofed on my first attempt. But it's better to admit you are wrong and correct your mistake than to persist in it, IMHO.
Posted August 07, 2021
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Linko64: You overlooked that the role of CM's is not to know literally everything about a company or a game they listed on storefront years and years ago. Recent product, sure. Shockingly, info can be fed from other department and sources that is incorrect.
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WinterSnowfall: Ok, fair enough. You would know better :). Being a bit more careful about your wording in such cases, rather than sending the wrong message, does not hurt though. Part of the job, I would think.

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Linko64: Fancy wording doesn't quite look as cool when you needed to edit it after the fact ;)
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WinterSnowfall: You got me. I done goofed on my first attempt. But it's better to admit you are wrong and correct your mistake than to persist in it, IMHO.
We have no idea if they asked and were gave the wrong answer lol. Use some of that think juice beyond pointing the finger at person :P
Posted August 07, 2021
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Linko64: We have no idea if they asked and were gave the wrong answer lol. Use some of that think juice beyond pointing the finger at person :P
Awfully touchy about this, aren't we?

Dancing about what I am saying, taking jabs... maybe we both had a bad week? :)

In case it was not clear before, I agree with you it was most likely bad wording, but I don't think someone put those words in his mouth, therefore it was his mess to clean up. I'm not up to speed with the issue - if he or EA issued an apology at a later time, then it's fine. Errare humanum est.

What I'm saying is that:

"Hi! I apologize for the delay - I had to check internally about GOG, since I was not aware of their status. It looks like they're not on our list of authorized retailers. In such cases we recommend you reach out to them directly for a refund. Have a nice day!"

would have made it sound a lot less like a guy stating GOG is some sort of shady retailer, but rather a guy being given the wrong info or just simple miscommunication. My 2 cents, using whatever amount of think juice I could muster.
Posted August 07, 2021
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Linko64: We have no idea if they asked and were gave the wrong answer lol. Use some of that think juice beyond pointing the finger at person :P
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WinterSnowfall: Awfully touchy about this, aren't we?

Dancing about what I am saying, taking jabs... maybe we both had a bad week? :)

In case it was not clear before, I agree with you it was most likely bad wording, but I don't think someone put those words in his mouth, therefore it was his mess to clean up. I'm not up to speed with the issue - if he or EA issued an apology at a later time, then it's fine. Errare humanum est.

What I'm saying is that:

"Hi! I apologize for the delay - I had to check internally about GOG, since I was not aware of their status. It looks like they're not on our list of authorized retailers. In such cases we recommend you reach out to them directly for a refund. Have a nice day!"

would have made it sound a lot less like a guy stating GOG is some sort of shady retailer, but rather a guy being given the wrong info or just simple miscommunication. My 2 cents, using whatever amount of think juice I could muster.
No one is throwing jabs other than your soft wrists flicking out a little, I think you might just have a problem with any form of disagreement? But I hope you're weekend is better than your week apparently was!

either way, rather than dragging it off-topic. It's making a mountain out of a molehill, the topics have already been solved and a quick google search would clear it up either way.
Posted August 07, 2021
The return of Syndicate and Ultima Underworld is an interesting twist.

It makes me wonder if GOG expressed their displeasure at being called unauthorised and EA brought the games back as a sort of apology/settlement.
I'm not sure whether you could make a real libel case out of it or not, but it seems to me that a company as big as EA suggesting GOG was not a legitimate partner has the real potential to damage GOG's reputation.
Posted August 07, 2021
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chandra: I confirm that GOG is a legitimate source of EA games and an authorized partner. We're currently in touch with EA to make sure they also confirm that to their users.
Why do you keep ignoring the question about serial keys for SPORE Collection?
Posted August 10, 2021
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chandra: I confirm that GOG is a legitimate source of EA games and an authorized partner. We're currently in touch with EA to make sure they also confirm that to their users.
I'm still waiting for your answer (and my serial keys).
Posted August 12, 2021
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OHMYGODJCABOMB: Why do you keep ignoring the question about serial keys for SPORE Collection?
That's seems to be standard operating procedure for a number of GOG staffers....they often reply once in certain threads and then don't reply to any replies sent their way.
(side note: that same staffer, who is also the head forum staffer, has [iirc] not once replied back to even my PMs to them on various issues)
Posted August 12, 2021
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OHMYGODJCABOMB: Source 1:
SPORE Collection - Serial Keys Depleted

Source 2:
Trusted PC digital online retailers

I advise you to refrain from purchasing any EA games here (especially SPORE Collection) until GOG sheds some light on this situation.
how do you explain them bringing back ultima underworld and others until september?
Posted August 12, 2021
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joshallenwrench: how do you explain them bringing back ultima underworld and others until september?
That happened after this thread was made....also several posts like post 82 seems to speculate on that a bit.

As for me: I have a theory(shared with me by another gogger) that EA might be trying to saturate the market with copies of those games (note that it's free for ONE MONTH, then will be sold for normal price.....by then most people should have a copy) so that they can justify (due to low if not no sales) pulling them permanently at a later date.
Post edited August 12, 2021 by GamezRanker
Posted August 12, 2021
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chandra: I confirm that GOG is a legitimate source of EA games and an authorized partner. We're currently in touch with EA to make sure they also confirm that to their users.
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OHMYGODJCABOMB: I'm still waiting for your answer (and my serial keys).
As our Support has already answered in your ticket, we have informed the appropriate team. Please keep in mind that the forum is not the place to escalate tickets.
Posted August 12, 2021
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SCPM: Seriously, other companies like Ubisoft or Sega list dozens of retailers for their games, and they both include GOG as a trusted partner.
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fronzelneekburm: LOL, I don't know what's more baffling: EA not listing gog despite selling games here or Sega listing gog despite not selling a single game here.
I'd say EA, because even though we all expect them to be awful, but you'd think they'd at least be the kind who would keep tabs on every single monetary outlet they have.

Whereas we should all already expect any decisions made by Sega to be of the pants-on-head 'wat' variety.
Posted August 12, 2021
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fronzelneekburm: LOL, I don't know what's more baffling: EA not listing gog despite selling games here or Sega listing gog despite not selling a single game here.
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ReynardFox: I'd say EA, because even though we all expect them to be awful, but you'd think they'd at least be the kind who would keep tabs on every single monetary outlet they have.

Whereas we should all already expect any decisions made by Sega to be of the pants-on-head 'wat' variety.
Especially since as I already pointed out, Sega has a game here. One game, but that's still enough to explain and justify them listing GOG as a partner.
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This is my favourite topic
Community
General discussionGOG is not an authorized partner of Electronic Arts(94 posts)(94 posts)
(94 posts)