Dschayson: My client opens but only shows an empty window - so i can't use it in any way.
Funnily enough, I don't have any problems on my laptop.
If that matters, the desktop pc has a amd processor and graphics card while the laptop hast intel+nvidia.
I can't make any sense of it - but I'd really like to fix the issue until The Witcher 3 is about to be launched. ;-(
PS: I attached a picture of the problem.
deadfloat: Hey,
Similar issue is being dealt with here:
http://mantis.gog.com It is call ID: 0002280 (unresolved).
I think you can just add your problem to that existing call.
You could try reinstalling the Galaxy client. Is the install in a different area on the laptop?
Error tracking for Galaxy is located here:
C:\ProgramData\GOG.com\Galaxy\logs
Just check the date modified before and after you open the Galaxy client to see where the error is.
Thanks for the fast reply - i will add my data to the existing call.
I reinstalled the client several times and tried different locations - but nothing changed so far.
I'd like to give you the log here as-well:
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[i]]2015-05-15 11:56:25:735 [galaxy_client][Information]: Log started. Application version: 1.0.0.871 (2015-05-05 14:58).
2015-05-15 11:56:25:735 [galaxy_client][Information]: Operating system: Windows 7/Server 2008 R2 6.1 (Build 7601: Service Pack 1) (IA32)
2015-05-15 11:56:25:735 [galaxy_client][Information]: Resetting preferences to default values
2015-05-15 11:56:25:735 [galaxy_client][Error]: File does not exist or directory path was passed to Serializer::Deserialize ('C:\ProgramData\GOG.com\Galaxy\environment.json')
2015-05-15 11:56:25:806 [galaxy_client][Information]: Setting downloads path to C:\GOG Games\!Downloads\temp
2015-05-15 11:56:25:806 [galaxy_client][Information]: Setting storage path to C:\ProgramData\GOG.com\Galaxy\storage
2015-05-15 11:56:25:806 [galaxy_client][Information]: Setting library path to C:\GOG Games
2015-05-15 11:56:25:816 [galaxy_client][Information]: Setting support path to C:\ProgramData\GOG.com\Galaxy\support
2015-05-15 11:56:25:816 [galaxy_client][Information]: Setting run at startup setting to true
2015-05-15 11:56:25:826 [galaxy_client][Information]: Service is currently not installed
2015-05-15 11:56:25:976 [galaxy_client][Information]: Service DACL updated successfully
2015-05-15 11:56:25:976 [galaxy_client][Information]: Service GalaxyClientService.exe installed
2015-05-15 11:56:25:976 [galaxy_client][Information]: Service deleted successfully
2015-05-15 11:56:26:026 [galaxy_client][Information]: Service DACL updated successfully
2015-05-15 11:56:26:026 [galaxy_client][Information]: Service GalaxyCommunication.exe installed
2015-05-15 11:56:26:026 [galaxy_client][Information]: Application initializer not allowing to continue execution. Return code: 0 (Returned successfully.).
2015-05-15 11:56:27:173 [galaxy_client][Information]: Log started. Application version: 1.0.0.871 (2015-05-05 14:58).
2015-05-15 11:56:27:173 [galaxy_client][Information]: Operating system: Windows 7/Server 2008 R2 6.1 (Build 7601: Service Pack 1) (IA32)
2015-05-15 11:56:27:937 [galaxy_client][Information]: GalaxyClientService started properly.
2015-05-15 11:56:27:992 [galaxy_client][Information]: GalaxyCommunication started properly.
2015-05-15 11:56:27:993 [galaxy_client][Information]: Requesting service to fix privileges for dir D:\4# Games\GalaxyClient
2015-05-15 11:56:28:001 [galaxy_client][Information]: Sending message of type 3 [Sequence Number: 156259886], rseq 0 completed OK
2015-05-15 11:56:28:001 [galaxy_client][Information]: Request sent [Sequence Number: 156259886], waiting for response...
2015-05-15 11:56:28:031 [galaxy_client][Information]: Sending data for fix priviliges request to service complete
2015-05-15 11:56:28:031 [galaxy_client][Information]: Sending client location to service
2015-05-15 11:56:28:577 [galaxy_client][Information]: GalaxyCommunication started properly.
2015-05-15 11:56:28:577 [galaxy_client][Information]: Exception during sending request to service: Timeout (connect timed out: 127.0.0.1:9977)
2015-05-15 11:56:29:577 [galaxy_client][Information]: Sending message of type 11 [Sequence Number: 250523770], rseq 0 completed OK
2015-05-15 11:56:29:577 [galaxy_client][Information]: Request sent [Sequence Number: 250523770], waiting for response...
2015-05-15 11:56:29:615 [galaxy_client][Information]: Response received [Sequence Number: 0]. Sending data for client location to comm service complete.
2015-05-15 11:56:29:785 [galaxy_client][Information]: Launched not updated, launching updater
2015-05-15 11:56:29:785 [galaxy_client][Information]: Requesting full update from comm service
2015-05-15 11:56:29:785 [galaxy_client][Information]: Sending message of type 5 [Sequence Number: 2093237127], rseq 0 completed OK
2015-05-15 11:56:29:785 [galaxy_client][Information]: Request sent [Sequence Number: 2093237127], waiting for response...
2015-05-15 11:56:29:815 [galaxy_client][Information]: Sending data for full update request to comm service complete - response 200
2015-05-15 11:56:29:815 [galaxy_client][Information]: Updater launched; stored params for future launch
2015-05-15 11:56:29:815 [galaxy_client][Information]: Application initializer not allowing to continue execution. Return code: -27 (Launching Updater; exiting.).
2015-05-15 11:56:47:147 [galaxy_client][Information]: Log started. Application version: 1.0.1.917 (2015-05-11 22:19).
2015-05-15 11:56:47:147 [galaxy_client][Information]: Operating system: Windows 7/Server 2008 R2 6.1 (Build 7601: Service Pack 1) (IA32)
2015-05-15 11:56:47:798 [galaxy_client][Information]: GalaxyClientService started properly.
2015-05-15 11:56:48:496 [galaxy_client][Information]: GalaxyCommunication started properly.
2015-05-15 11:56:48:496 [galaxy_client][Information]: Requesting service to fix privileges for dir D:\4# Games\GalaxyClient
2015-05-15 11:56:48:505 [galaxy_client][Information]: Sending message of type 3 [Sequence Number: 379163043], rseq 0 completed OK
2015-05-15 11:56:48:505 [galaxy_client][Information]: Request sent [Sequence Number: 379163043], waiting for response...
2015-05-15 11:56:48:532 [galaxy_client][Information]: Sending data for fix priviliges request to service complete
2015-05-15 11:56:48:533 [galaxy_client][Information]: Sending client location to service
2015-05-15 11:56:48:533 [galaxy_client][Information]: Sending message of type 11 [Sequence Number: 726656342], rseq 0 completed OK
2015-05-15 11:56:48:533 [galaxy_client][Information]: Request sent [Sequence Number: 726656342], waiting for response...
2015-05-15 11:56:48:633 [galaxy_client][Information]: Response received [Sequence Number: 0]. Sending data for client location to comm service complete.
2015-05-15 11:56:48:633 [galaxy_client][Information]: Requesting FULL update status from service
2015-05-15 11:56:48:633 [galaxy_client][Information]: Sending message of type 7 [Sequence Number: 258980895], rseq 0 completed OK
2015-05-15 11:56:48:633 [galaxy_client][Information]: Request sent [Sequence Number: 258980895], waiting for response...
2015-05-15 11:56:48:901 [galaxy_client][Information]: Sending update query request complete, received status COMPLETE
2015-05-15 11:56:48:901 [galaxy_client][Information]: Launched updated, update status COMPLETE; continuing
2015-05-15 11:56:48:901 [galaxy_client][Information]: Starting application...
2015-05-15 11:56:49:103 [galaxy_client][Information]: Requesting service to fix privileges for dir C:\ProgramData/GOG.com/Galaxy/webcache
2015-05-15 11:56:49:104 [galaxy_client][Information]: Sending message of type 3 [Sequence Number: 248408922], rseq 0 completed OK
2015-05-15 11:56:49:104 [galaxy_client][Information]: Request sent [Sequence Number: 248408922], waiting for response...
2015-05-15 11:56:49:107 [galaxy_client][Warning]: Failed to parse user ID:
2015-05-15 11:56:49:120 [galaxy_client][Information]: Sending data for fix priviliges request to service complete
2015-05-15 11:56:49:133 [galaxy_client][Information]: Initializing LoadProductsTask for gameId , path
2015-05-15 11:56:49:133 [galaxy_client][Information]: Starting ClientTask: InitializationMultiTask
2015-05-15 11:56:49:338 [galaxy_client][Information]: API status is: online
2015-05-15 11:56:49:338 [galaxy_client][Information]: Starting ClientTask: LoadProductsTask
2015-05-15 11:56:49:338 [galaxy_client][Information]: Requesting service to fix privileges for dir C:\ProgramData/GOG.com/Galaxy
2015-05-15 11:56:49:339 [galaxy_client][Information]: Sending message of type 3 [Sequence Number: 555921707], rseq 0 completed OK
2015-05-15 11:56:49:339 [galaxy_client][Information]: Request sent [Sequence Number: 555921707], waiting for response...
2015-05-15 11:56:49:358 [galaxy_client][Information]: Sending data for fix priviliges request to service complete
2015-05-15 11:56:49:359 [galaxy_client][Information]: Found 0 games
2015-05-15 11:56:49:419 [galaxy_client][Information]: JobQueueImpl loaded 0 jobs during initialization from database
2015-05-15 11:56:49:419 [galaxy_client][Information]: ClientTask finished: LoadProductsTask
2015-05-15 11:56:49:420 [galaxy_client][Information]: Starting ClientTask: FixDirectoryPrivilegesTask
2015-05-15 11:56:49:420 [galaxy_client][Information]: ClientTask finished: FixDirectoryPrivilegesTask
2015-05-15 11:56:49:421 [galaxy_client][Information]: ClientTask finished: InitializationMultiTask
2015-05-15 11:56:49:778 [galaxy_client][Information]: ClientPagesController initialized
2015-05-15 11:56:59:620 [galaxy_client][Information]: API status is: online[/i]
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