Getcomposted: I'm going to wait them out!
Since they're in the UK, I can at least try to get Trading Standards onto them as I haven't played the beta and they're trying to offer me a partial refund as well - like the pro forma response above with no explanation of how they've reached that figure.
Asshats.
At the moment, their practices are bordering on the illegal imo, and I'll have no trouble at all getting the authorities on them.
My understanding is that in the UK crowdfunding donations are handled under the Sale of Goods Act (basically treated like pre-orders), so hopefully you shouldn't have too much trouble getting whatever organization responsible for enforcing that act to get involved. Best of luck sticking it to them.
mangamuscle: Since I have yet to hear that someone has received even partial refunds, my bet they are trying to deter people from suing them, even if you do not receive the money you have already accepted to settle out of court.
Actually, agreeing to a refund to settle the dispute, then not actually providing the refund puts them in a much worse position if someone decides to sue them, as you have a very clear breach of contract there. Plus the judge would have clear evidence of them already acting in bad faith, so would be less likely to give them the benefit of the doubt or much leeway.