undeadcow: It's common support can turn purchases into gift codes provided you have not downloaded any part of the item.
HunchBluntley: Actually, a couple days ago, after I made the same suggestion to someone else, another user posted that they'd tried that, but Support replied that they couldn't do that for this promo. I'm not sure if that applies
only to the "freebies" (which is what we were talking about at that time), or to anything purchased from Insomnia, though.
It was I who was asking about converting games to gifts, but I missed that post re Support not helping. I hope that was just a one-off - if not, it seems most unreasonable to me, what difference would it make to them? It's not as if we are trying to sell the games or something. :-( Whether the games were crits or purchases shouldn't matter either.
For new users, that gifting thing is very confusing, as you are asked to enter the other person's email, which you probably don't have, if you even have someone in mind. So, not knowing what else to do, and perhaps being under pressure of time if the game is selling fast, you skip the gifting part and figure you'll be able to change that later.
It doesn't seem like a lot to ask,does it?....