penumbren: *sigh* On hold with Greyhound... almost 10 minutes already. Hopefully this is not a sign of how this call will go!
Last Friday, our roommate was supposed to catch a bus from California back to Billings, Montana, where he's going to stay for a while to work some things out. The bus was supposed to leave at 8:05 p.m. It showed up at the station at 9:30 p.m. The driver got out, allowed one person on, stated that she had no more seats, made a few phone calls, then told us the bus was full and anyone waiting for the next stop on the route needed to catch the one at six in the morning and to call the customer service number on the ticket. When I pointed out that the c/s number wasn't open until 5:00 a.m.
Monday morning, she repeated herself, closed the bus doors, and drove off.
.... that actually ticked me off all over again just writing it out.
When we got back, I finally call the website support, as all of the regular numbers were closed. They gave me numbers to the local stations, which were supposed to be open... neither of them answered at any of the five numbers I called.
Oh, hey. I just got told by a rep that I have to go to the local Greyhound station to deal with a ticket exchange because they can't do it over the phone. If I want a refund, I can
mail it in... that's efficient. So now I'm waiting for her to see if a supervisor is available because I just very calmly asked for one. I'm pretty sure that they won't help either, but I am so absolutely livid over this entire situation that I can't even express how angry I am. I'm also pretty sure that I'm going to get to go down to the local station, which wouldn't be so bad except that it doesn't open for two more hours and I'll get to deal with Monday morning traffic at that point. It's less than ten miles away, but it took us almost 20 minutes to make that drive at 10:00 p.m. Friday.
*deep breaths*
I am trying so hard to be calm on the phone because yelling will not accomplish anything.
I just have to keep telling myself that.
>.<
That sounds about their speed. They're all about first come, first served, and they have no problem whatsoever with overselling tickets and screwing people over.
I would say to avoid yelling, not because they don't deserve it (because dear gods they do), but because they'll probably use it as an excuse to hang up on you and never resolve your problem.