penumbren: <snip>
*deep breaths*
I am trying so hard to be calm on the phone because yelling will not accomplish anything.
I just have to keep telling myself that.
>.<
moonshineshadow: Urgh, what an annoying situation :-(
Hope you can get this sorted out!
*extra calming hug*
LaPtiteBete: Hello Penumbren !!
:-|
Good luck with all this sh*t !!!
** Comforting hug ** Thanks, guys. I'm actually not even angry right this moment, just incredibly stressed; the roommate bought the ticket almost three weeks ago with basically the last of his last paycheck, because he's moving (for a non-permanent but indeterminate length of time), so he doesn't have money to screw around with another ticket, and neither do I. I'm mainly worried that they're going to try to tell me that we have to pay the difference in price or that they can't change it at all - if either of those come up as their decision, I
will throw the biggest, bitchiest, screamingest hissy fit they've ever seen. This entire situation is on their company, not on us as customers.
Among other things, I am absolutely going to complain about that particular bus driver. The attitude was appalling, especially when there were several people she just completely ignored - she only answered me because I basically yelled my question/comment up at her while she was sitting in the driver's seat with the doors open. Not even a "Sorry I'm late, there was bad traffic/accident on the freeway/SOMETHING" as an explanation for the crazy lateness.
At this point, I've been on hold waiting for a supervisor for almost 15 minutes. Yay. (The operator just checked in with me for the second time and sounded sooooo overjoyed to find out I was still here. *snort*) I guess on the up side, I probably won't have to worry about accidentally falling asleep before the local station opens. (I haven't had any sleep tonight/last night now... yay insomnia!)
ETA: Yay. I just spent 20 minutes or so ranting (very politely, because I was forcing myself to be) at the supervisor, who apologized a number of times, reassured me about getting the ticket switched, and started the complaint process for me. The other thing, in case anyone actually reads this far (*g*) that had me frustrated beyond all belief, was the lack of support when it happened: The local office was closed, the two other 'local' offices (both an hour or two away via car) didn't answer
any of their line, customer support was closed - but the website support was open! I expressed my deep unhappiness with the fact that they're willing to take my money 24/7 but not offer any help when things go wrong outside of business hours. (Which is typical, but it's a little different for a travel-based company than, say, Amazon.com.)
So. In an hour, I get to call the local office before heading down there (if I can avoid morning rush hour traffic in southern California, you bet I will), and then drive down to do a switch... and then (very hopefully) drive down again to drop off the roommate tonight for the trip. Although I think I'll be waiting with him again - thank god I did Friday night. >.<
For now... I have an hour to nap in.