It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Hey all! Thanks for the feedback. I'm actively gathering it and forwarding it to the Team.

There's an ongoing send-out of emails regarding the cloud saves clean-up that is happening in batches to ensure a smooth experience for everyone managing their savefiles, and not strain our infrastructure. We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link and the support article.
Post edited June 05, 2024 by king_kunat
avatar
Zoth-Ommog: This just reeks of either Spam or Phishing, and not being able to confirm the veracity of the email because there's nothing on gog.com site to be found about it makes things worse...
I was close to disregard it as phishing as well. That mail ticked all the boxes for a classic phishing attempt.
Post edited June 07, 2024 by Nervensaegen
avatar
king_kunat: Hey all! Thanks for the feedback. I'm actively gathering it and forwarding it to the Team.

There's an ongoing send-out of emails regarding the cloud saves clean-up that is happening in batches to ensure a smooth experience for everyone managing their savefiles, and not strain our infrastructure. We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link and the support article.
It's disappointing to see the cloud saves reducing the available storage per game, as modern games have quite large save games, and anyone who saves frequently such as myself is going to hit the limit rather quickly and have to micromanage save games. For me this is one reason why I've found cloud saves less than useful, especially with Cyberpunk 2077 which has save game file that can be 8-10MB or larger in size. I'm a save scummer so I get hundreds of savegames in a short period of time, and having to go manually delete them inside of the game is a super tedious thing to have to do. So I decided to just turn cloud saves off, but even though I turned it off, Galaxy insists on syncing to the cloud and then failing over and over again.

After days of trying to get it to work I just got disappointed at the whole experience and didn't want to use cloud saves at all, but even though I have it turned off globally in Galaxy, it refuses to stop trying to sync to the cloud.

Don't get me wrong, I do like the idea of cloud saves as a feature, as it is potentially useful to anyone who games from multiple devices to ensure their gameplay transfers over from one device to another, or if you reinstall your computer it'll pull savegames from the cloud instead of having to back them up locally or forget and lose all progress.

But for me, in order for such features to be valuable, they have to be convenient and not have major downsides to using the feature as a service. For my own usage, that means that there has to be adequate storage space available on the back end for my own gameplay style throughout the playthrough of whatever game it is, and also if I decide to turn off cloud saves that the software honors my request and immediately disables the feature rather than continuously trying to sync and fail.

Now that the storage space has been clawed back to 200MB per game, that pretty much nukes the usefulness of the feature for me personally for any games that have savegame files that are greater than 1MB, and maybe some with even smaller files.

I'm sharing my experience just as feedback as it seems GOG wants such feedback. I do not expect my story and desires to have any effect on your plans though, and that's ok with me. Cloud saves are not overall a deal maker feature for me that I have to have. I can live with just disabling it entirely, and if I ever need or desire cloud saves I think I'd rather just use one of the open source game cloud saves solutions I've heard about out there that lets you save to your Google Drive or Dropbox or Nextcloud instance where you can have unlimited space anyway.

I just don't think features like this as provided by game companies are ever going to meet my needs for how I would like it to work, and I'd rather not try to arm wrestle that. :)
avatar
Wault: Hello,

I just checked, and, for me, the only problematic games are from... CDProjekt RED ! ^_^
Namely, The witcher 3 with 2GB ! The Witcher with 390MB, and Cyberpunk with 370MB.

What bother me is that, for the Witcher 3, there is a file "non-game-related" that is almost 900MB ! o_O
What is this ?

To be fair, I never had problem with cloud savegames apart from Withcher 3 and now Fallout 4.
Honestly, 200Mb, is way too restrictive for ARPG games.
Yeah, no kidding. I am not 100% certain what the old limit was, but if I'm not mistaken I think it was 2GB per game, and I moaned about how little that was to a friend a few years ago, so having it shrunk to 1/10th that size makes it totally unusable for any type of RPG and many other types of games for me.

It wont stop me buying games at GOG as I don't consider cloud saves to be a mandatory feature personally, but now it is a feature that is for most games likely going to be a practically unusable headache. I guess the money the feature draws into the store does not exceed the costs of providing the feature so they've had to rethink it.

It is however kind of a bummer for anyone who considers it a must-have feature though, or who has many gigabytes of save games they don't want to lose across dozens or hundreds of games, who now have to find a way to manually download them all to make local backups or some other solution to avoid risking losing files.

This is of course the danger we all face for relying on commercially owned cloud services though too, is that it can always be taken away for any reason at any time.
I copped the GOG emaul on the 200mb cloud saves limit, this morning. As a result, I embarked on the process of nuking all my unwanted cloud saves, many of which I had not even realised had been made.

In nuking my GOG cloud saves I've found a bug in GOG's system.
For GOG games where you have nuked all your GOG cloud saves, the game titles are not also being removed from the list of games that have cloud saves being stored on GOG's servers.

As others have posted, there needs to be a single button to one-click nuke all saves for a particular game. In my case, the frustrating offender was Fallout New Vegas. 15 pages of 50 saves per page. It was a boring exercise in tedium in nuking that lot back to bare irradiated wasteland, one page at a time, and then having to wait for their servers to catch up with the save games clean out they forced upon me, so I could then nuke the next page of 50. Load one page of saves, nuke that page of saves, wait a minute real time, repeat...
Only The Witcher: Enhanced Edition was above 200 MB.
avatar
babark: I just got an email, and am very confused. A single game, a game owned by CD Projekt Red Witcher 3, on its own, goes 500MB over the 200MB limit. Manage how you save saves better!

Then I say, ok, let me manage it, figuring, hey, I'll keep the latest saves I had, and delete everything else.
Except that doesn't seem possible. Gog seems to have uploaded the saves to the cloud in some nonsense alphabetical way, so even if I sort by date, it's still rows of Autosave...., Checkpoint...., Quicksave....

So now I have 700MB of 2MB save files from 10:41 to 10:52 3 years ago, that I don't know how to deal with.
They added a button that reads "Remove old saves" and leaves you with the latest 200 MB worth of savegames for your game.
Post edited June 08, 2024 by Carradice
avatar
JeniSkunk: It was a boring exercise in tedium in nuking that lot back to bare irradiated wasteland, one page at a time, and then having to wait for their servers to catch up with the save games clean out they forced upon me, so I could then nuke the next page of 50. Load one page of saves, nuke that page of saves, wait a minute real time, repeat...
Actually, the process is a lot less tedious than that. I understand why most people might think it is tedious, as the UI is highly unintuitive.

In reality, the UI retains its selection even if you switch pages, so you can actually select all saves from one page, switch to the next, repeat, and only delete the saves once you've gone through all pages.

The real bug is that GoG automatically restores all the saves you've deleted up to a maximum of 199 MB, so even if you delete all saves, they'll be back the next day.
avatar
Carradice: They added a button that reads "Remove old saves" and leaves you with the latest 200 MB worth of savegames for your game.
It would have been nice if they explained what that actually did. Thanks!
avatar
JeniSkunk: It was a boring exercise in tedium in nuking that lot back to bare irradiated wasteland, one page at a time, and then having to wait for their servers to catch up with the save games clean out they forced upon me, so I could then nuke the next page of 50. Load one page of saves, nuke that page of saves, wait a minute real time, repeat...
avatar
s1drano: Actually, the process is a lot less tedious than that. I understand why most people might think it is tedious, as the UI is highly unintuitive.

In reality, the UI retains its selection even if you switch pages, so you can actually select all saves from one page, switch to the next, repeat, and only delete the saves once you've gone through all pages.
That trick would have been useful to know when I was nuking all my cloud saves.

The real bug is that GoG automatically restores all the saves you've deleted up to a maximum of 199 MB, so even if you delete all saves, they'll be back the next day.
Just checked the "Manage your cloud saves" page.
Every save file I nuked on the weekend is still gone. But, every game I have, which had cloud saves is still showing in the list, and I can go to those pages which shows the following text:
"No saves found"
"We couldn’t find anything matching your criteria."
So, no. The game saves, once nuked, do not get respawned.
Ohhhhh. So this wasn't some weird phishing after all.

Guess I need to take a look if I'm close to the limit or not.
avatar
Wault: What bother me is that, for the Witcher 3, there is a file "non-game-related" that is almost 900MB ! o_O
What is this ?
Any update on what's this?
avatar
Wault: What bother me is that, for the Witcher 3, there is a file "non-game-related" that is almost 900MB ! o_O
What is this ?
avatar
marro304: Any update on what's this?
Odd. Mine is only 47Kb, allowing the bunch of saves to be a tad above 100MB.

But there need to be some fine tuning to the limitation.
Maybe not as in "give me a whole quota as the sum of all my games to do as I please", but something as already said akin to what there is on Steam with more reasonable quota according to the game, as for some games it is ridiculous to have 200MB because it is far too much, but for other it is also ridiculous, because it restrict you to a couple (which is exactly the case for my saves on Pathfinder: Kingmaker, each save now taking 65MB, having 2 manual saves, plus 3 quicksave and 3 auto saves, which is a reasonable save number in my opinion, but adds up to 513MB).
I now disabled cloud sync on some games, but as I often switch between two PC, I got appreciative of cloud saves in general.

On a grander scale of things, aside opinions of people telling wtf are you doing on GoG if you want to use cloud, and such, it simply restricts GoG expansion, as for instance I managed to have some friends of mine buy Cyberpunk 2077 on GoG rather than defaulting to Steam, them not especially having a "GoG mindset", and as you can imagine they were not very thrilled by this news.
Post edited June 20, 2024 by Azalus
My question and concern is the only game I have installed is X4 foundations. because of the large simulation, the 1 save game file is 200MB from the start and goes up from there (non compressed on my hard drive) . quick save and 3 auto saves are typically also available for any one sandbox. There are additional files that are generated but don't take no where near as much space. With compression I typically see 600 - 700 MB for just one sandbox and lifetime stats files.


so for the one game I have installed, I can't have a little bit more space? why can't I have a bulk save "allowance" based on the number of games I own and let me delete games I don't actively play and sync. for example, maybe 200Mb for the first game and 50MB per game I own after that. I own 86 games on GoG which would work out to about a maximum of 4.5 GB which would accommodate some games that have a huge variance. No other game I have installed takes more than 30 MB for saves.
This isn't a problem for me as I'm not using cloudsaves. Have had saves wiped/replaced on Steam once and have heard about others having their saves wiped/replaced aswell.

But 200MB per game can be a bit tight for some games. It would be much better with one pool for all games.
This can than be handle a couple of different ways.

1. Warn the user when closing in on the limit and let the user handle it manually.
2. Remove old saves automatically when the storage pool is exceeded.
3. Remove saves when they have reached a certain age limit even if the storage pool limit hasn't been exceeded.

Point 2 and 3 has to be clear to the user that they are done without a warning.
My take on it is that I don't see any need for saves to be kept longer than a year or two. I can understand if one is taking a year long break from a game and don't have it installed. But keeping saves for two years should be more than enough for anyone. If someone wants to keep saves longer than that, than there is a way in the Galaxy client to download and backup cloud saves.
200mb ain't working for games like Cyberpunk, Witcher 3, Pathfinder Kingmaker and quite a few others. I'm down to 34 save files max for the massive game, Cyberpunk which, I might add, also has DLC where you need to choose the best save to use for that DLC. Pathfinder had only enough storage for less than 20 saves. We're looking at a minimum of 3 or 4 hours of playtime between saves to keep it under the limit. These games are very long while also producing massive save files. A game specific system seems like a better solution such as another user suggested making a max per account. I would only add that I think that account max should depend on the number of games you own.

Note: I'm aware of the strategy to make your own pseudo-quicksave system of around 5-8 that you reuse and then only add a new save for a big achievement. Also, I'm aware of games that have multiple quicksaves. Neither strategy will work for the save hogs I mentioned. The important events are way too many for just 30 saves.
I've been a GOG customer since 2015 and seeing the direction the company is going to significantly impact a gamers cloud save with a tiny 200mb, for a company who's own games are the biggest culprit of large save files... It's such an awful decision and probably one that shows the company isn't in a great situation right now. What about other modern games and their save files? That will mean its recommended to not buy on GOG?

I think cloud saves are important, the fact I tried to manually delete mine and there's 10 pages, and I cant view them all at once. The website takes about 10-15 mins to update once you decide to delete saves too, so you just have to wait. 10 pages at 10-15 mins each = 100-150 mins waiting. I haven't got time for that.

And that is why I have decided to close my GoG account. It's not a platform I used too much personally, but I did support its goodwill with "owning" the game since 2015. I did gift many friends game codes for GOG in sales, that will no longer happen.

Thanks GOG for the goodtimes, a shame you will lose gamers and customers over this. GOG is not worth risking your save files if you care about your games, especially ones which you can easily put hundreds of hours into.

My account should be closed in 24hrs.