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Hey all! Thanks for the feedback. I'm actively gathering it and forwarding it to the Team.

There's an ongoing send-out of emails regarding the cloud saves clean-up that is happening in batches to ensure a smooth experience for everyone managing their savefiles, and not strain our infrastructure. We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link and the support article.
Post edited June 05, 2024 by king_kunat
I'm not certain if this is the right subforum for suggestions but if you're going to make people manually manage cloud saves, there needs to be some improvements to the experience. There's two especially important changes that should be made in my opinion. The first being the ability to sort a game's cloud saves by filesize. For a game like Legend of Grimrock 2 where mods apparently get caught in the cloud saves, this is pretty vital for keeping the total cloud save size down without having to manually sort through 30 pages of synced data. Another would be to throw out all data for a given game. Due to the complete lack of sorting options, this is what I would have preferred to do with LoG2 but instead I had to manually go to each page, click the tick in the header row, hit end, go to the next page, hit home, and repeat that step for all 30ish pages before finally being able to discard it all. I only even found out that you could load a new page and add those saves to your current selection due to the site not allowing me to manage cloud saves anymore while it was already handling changes and me taking a shot in the dark in the hopes I wouldn't have to delete one page and then wait several minutes for the site to catch up and allow me to make changes again.
high rated
Honestly, I think it's a downright stupid decision to reduce cloud save storage as a whole. These days, game saves (especially in larger games) can easily exceed 200mb per save. Galaxy already lacks a lot of functionality to make it a good value for customers. I like it, I use it for most of my GOG usage (excluding downloading backups, which I do via the site), but many people on the GOG forums hate it for no real reason. Meanwhile, prospective customers certainly aren't going to look at Galaxy and be like "Ah man, that looks amazing, I'm going to switch to GOG!"

As far as official game clients go, it's certainly the second-best after Steam (not including non-officials like Playnite, Lutris, Heroic, etc). It has a boatload of potential to be just as good as Steam's client, especially if they fix the way integrations work. I switched over to Playnite as my launcher HQ because of the integration issues in Galaxy; before, I was strictly using Galaxy because I loved the experience. They just drastically need to improve the client alongside the site, community and convenience features. The problem is that on one side, GOG has the grumps that blame Galaxy for everything, even when it literally has nothing to do with their complaints. On the other side, many people who aren't hardcore DRM-free advocates are going to be wanting a good site, community and client experience.

Offering less value for your game client and, ultimately, for your business as a whole, is a bizarre direction for GOG to take considering how they've been struggling a bit on the financial side. Sure, "cost cutting" now but when your business stagnates because no one wants to keep shopping here, cost cutting ain't going to be enough. I still love DRM-free and still support GOG because of that but I'll be honest: their decisions over the past two years or so have pushed me more and more into the arms of Steam, which is something I never thought would happen. The issue is that they just continue to add value for customers while GOG continues to take it away while simultaneously adding degenerate shovelware slop like the porn games on a regular basis. It's infuriating to me as someone who once firmly stood in this company's defense.
Post edited June 05, 2024 by JakobFel
...Is there even a way to tell what saves are being stored? Do they expire? Because I imagine if not, GOG has some incredibly stale data of mine.
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dnovraD: ...Is there even a way to tell what saves are being stored? Do they expire? Because I imagine if not, GOG has some incredibly stale data of mine.
I haven't looked into it yet (will later) but it looks like they have a new page where you can manage/delete cloud saves for the games that have met their quota. That's nice, at least. I still fail to see how cutting a cost here and reducing value is a way to actually push forward as a business, however.
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dnovraD: ...Is there even a way to tell what saves are being stored? Do they expire? Because I imagine if not, GOG has some incredibly stale data of mine.
There's a link to the management page on their support pagehttps://support.gog.com/hc/en-us/articles/18730340487709-Review-your-Cloud-Saves-to-avoid-loss-of-files?pr oduct=gog. It's pretty clunky as the OP stated.
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twistedpony: There's a link to the management page on their support pagehttps://support.gog.com/hc/en-us/articles/18730340487709-Review-your-Cloud-Saves-to-avoid-loss-of-files?pr oduct=gog. It's pretty clunky as the OP stated.
Cool, I'm glad it's buried somewhere deep in their support site instead of just a link in the games tab or Orders & Settings. There's even space on the menu there!

Let's see, it got Undertale, Zeus/Poseidon, FTL:AE, Uru, and Deus Ex.

Huh. I wonder what dumb things I was doing in each game? Since you know, these are from 2018...
Post edited June 05, 2024 by dnovraD
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JakobFel: Honestly, I think it's a downright stupid decision to reduce cloud save storage as a whole. These days, game saves (especially in larger games) can easily exceed 200mb per save. Galaxy already lacks a lot of functionality to make it a good value for customers. I like it, I use it for most of my GOG usage (excluding downloading backups, which I do via the site), but many people on the GOG forums hate it for no real reason. Meanwhile, prospective customers certainly aren't going to look at Galaxy and be like "Ah man, that looks amazing, I'm going to switch to GOG!"

As far as official game clients go, it's certainly the second-best after Steam (not including non-officials like Playnite, Lutris, Heroic, etc). It has a boatload of potential to be just as good as Steam's client, especially if they fix the way integrations work. I switched over to Playnite as my launcher HQ because of the integration issues in Galaxy; before, I was strictly using Galaxy because I loved the experience. They just drastically need to improve the client alongside the site, community and convenience features. The problem is that on one side, GOG has the grumps that blame Galaxy for everything, even when it literally has nothing to do with their complaints. On the other side, many people who aren't hardcore DRM-free advocates are going to be wanting a good site, community and client experience.

Offering less value for your game client and, ultimately, for your business as a whole, is a bizarre direction for GOG to take considering how they've been struggling a bit on the financial side. Sure, "cost cutting" now but when your business stagnates because no one wants to keep shopping here, cost cutting ain't going to be enough. I still love DRM-free and still support GOG because of that but I'll be honest: their decisions over the past two years or so have pushed me more and more into the arms of Steam, which is something I never thought would happen. The issue is that they just continue to add value for customers while GOG continues to take it away while simultaneously adding degenerate shovelware slop like the porn games on a regular basis. It's infuriating to me as someone who once firmly stood in this company's defense.
I don't use steam so I can't comment on that but I think limiting cloud storage is a reasonable business decision to manage costs, just that it probably should be implemented better. Like maybe an overall storage quota rather than per game. If one gamer wants to store gigabytes worth of saves for a few games, they should be allowed to do that vs another gamer who might play heaps of different games. That would also be more in the spirit of DRM-free, which to me is all about freedom of choice.

Compared to Sony, though, GOG's free cloud saves are refreshing. The PS5 regressed from PS4: you can't copy saves to a USB drive and they make you pay for a PS Plus subscription for cloud saves, which has also increased in price in recent times. The slogan of the PS4 was something like "For the players" whereas ironically the PS5 slogan is "Play has no limits", to which I would add "except corporate greed". Incidentally, Sony has a 100GB limit for each of PS5 and PS4 saves.
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twistedpony: There's a link to the management page on their support pagehttps://support.gog.com/hc/en-us/articles/18730340487709-Review-your-Cloud-Saves-to-avoid-loss-of-files?pr oduct=gog. It's pretty clunky as the OP stated.
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dnovraD: Cool, I'm glad it's buried somewhere deep in their support site instead of just a link in the games tab or Orders & Settings. There's even space on the menu there!

Let's see, it got Undertale, Zeus/Poseidon, FTL:AE, Uru, and Deus Ex.

Huh. I wonder what dumb things I was doing in each game? Since you know, these are from 2018...
Hahaha. I was also expecting a proper entry point. I didn't want to click a link in a random email.
Post edited June 05, 2024 by twistedpony
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JakobFel: Honestly, I think it's a downright stupid decision to reduce cloud save storage as a whole. These days, game saves (especially in larger games) can easily exceed 200mb per save.
That's probably why they're doing it. GOG isn't exactly swimming in money and needing GB's of space per user per game just takes away money from other things. I really don't think people appreciate Galaxy needs dedicated servers for cloud saves, more dedicated servers to achievements, etc, on top of doubling all the download servers required for every game (Galaxy specific install method in addition to offline installers) certainly isn't free.
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JakobFel: but many people on the GOG forums hate it for no real reason.

The problem is that on one side, GOG has the grumps that blame Galaxy for everything, even when it literally has nothing to do with their complaints
No, a far more honest statement would be "many people on the GOG forums hate the constant negative impacts it's had on offline installers". Read this stuff (also read page 1 of this thread to see multiple people confirming and a GOG staff member finally admit (post 40) the problem), but only half fix it for newer games whilst ultimately 6 years worth of games (2018-2024) with the buggy Galaxy wrapper being reported as far back as 2018 still isn't fixed in 2024.

There was even a thread the other day where a developer admitted half the "Galaxy" achievements in GOG games are literal Steam achievements still using the SteamWorks API (ie, half the new games here are actual Steam games still requiring the steam_api.dll) shrouded in a crappy buggy wrapper that works like a Steam emulator crack in all but name. The increased 'hate' towards Galaxy has absolutely gone hand in hand with the increased mess Galaxy has made, and what people are complaining about is a valid problem that's been acknowledged by GOG staff. The solution is to fix that stuff, not ignore it another 6 years and keep blaming the messenger.
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JakobFel: Meanwhile, prospective customers certainly aren't going to look at Galaxy and be like "Ah man, that looks amazing, I'm going to switch to GOG!"
Being realistic they weren't anyway, hence the barely $3,000 profit per month GOG is making (less than my brother-in-law's one-man plumbing business). Even GOG have toned back on the "Meta-Clients will rule the world" thing after figuring out if that's what people really wanted they'd have already been using Playnite.
Post edited June 05, 2024 by BrianSim
high rated
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king_kunat: We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link and the support article.
It might have been a good idea to do that _before_ sending out emails - do you expect your customers to click links that don't go directly to gog.com but to salesmanago.com, in an email coming from some newsletter email address no less?

This just reeks of either Spam or Phishing, and not being able to confirm the veracity of the email because there's nothing on gog.com site to be found about it makes things worse...
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Zoth-Ommog: It might have been a good idea to do that _before_ sending out emails - do you expect your customers to click links that don't go directly to gog.com but to salesmanago.com, in an email coming from some newsletter email address no less?

This just reeks of either Spam or Phishing, and not being able to confirm the veracity of the email because there's nothing on gog.com site to be found about it makes things worse...
Once again we can thank the marketing team at GOG for pushing levers before the engineers were able to put up the molly guards.
I just got an email, and am very confused. A single game, a game owned by CD Projekt Red Witcher 3, on its own, goes 500MB over the 200MB limit. Manage how you save saves better!

Then I say, ok, let me manage it, figuring, hey, I'll keep the latest saves I had, and delete everything else.
Except that doesn't seem possible. Gog seems to have uploaded the saves to the cloud in some nonsense alphabetical way, so even if I sort by date, it's still rows of Autosave...., Checkpoint...., Quicksave....

So now I have 700MB of 2MB save files from 10:41 to 10:52 3 years ago, that I don't know how to deal with.
https://www.gog.com/forum/general/email_about_cloud_saves_dont_worry_its_from_us
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king_kunat: We’ll also have a proper announcement once the majority of emails go out, and more options to access the tool besides just the email link and the support article.
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Zoth-Ommog: It might have been a good idea to do that _before_ sending out emails - do you expect your customers to click links that don't go directly to gog.com but to salesmanago.com, in an email coming from some newsletter email address no less?

This just reeks of either Spam or Phishing, and not being able to confirm the veracity of the email because there's nothing on gog.com site to be found about it makes things worse...
Just want to echo this.

I didn't think this was legit at first.
Especially since I couldn't find a link to cloud saves anywhere on the site in the first place.

Also why in god's name is replying a pop up window???? In all my years of being on the internet I've never had to make a post in a secondary window like this.

Anyways yeah, I'm not happy about this change.
Post edited June 05, 2024 by xoxin
I'd rather focus on playing games than worrying about saving them. With this new requirement, I need to monitor and manage cloud saves to ensure they're properly sized for each game, as well as consider which game saves won't be compatible with these new size limiations. This added responsibility means I'll have to figure out my own save backup solutions, which feels like a burden on the customer. Instead of enjoying the gaming experience, I'll be worrying about how to keep my progress safe.

I'm incredibly disappointed from gettihng this e-mail. I thought GoG was supposed to make things easier and more convenient for players, not create more stress and hassle.