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Community
General discussionCant submit a ticket to GoG(7 posts) (7 posts) 
(7 posts) 
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This is my favourite topic
Posted July 15, 2019
I have just tried and failed 3 times. I have lost all hope. Is there a direct email or something I can do? I have an account and have paid money for games, I dont understand all these hoops I have to jump through to contact them.

Especailly because Im using the option through my recipt to contact for issues...

I bought diablo and it appears on my credit cards pending TWICE. I have never seen this before and am worried I will get charged TWICE for ONE game.

A direct email for GoG or a phone number? Or do i have to waste more time trying to submit a ticket somehow?
Posted July 15, 2019
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SirRotan: I have just tried and failed 3 times. I have lost all hope. Is there a direct email or something I can do? I have an account and have paid money for games, I dont understand all these hoops I have to jump through to contact them.

Especailly because Im using the option through my recipt to contact for issues...

I bought diablo and it appears on my credit cards pending TWICE. I have never seen this before and am worried I will get charged TWICE for ONE game.

A direct email for GoG or a phone number? Or do i have to waste more time trying to submit a ticket somehow?
I PMed a mod. Hope they can help you.
Posted July 15, 2019
thank you kind sir :)
Posted July 15, 2019
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SirRotan: Is there a direct email or something I can do?
support@gog.com

Suggest doing your best to follow the vague format of the fields you've already filled out 3 times though to get a swift response / making things highly clear and legible.
Post edited July 15, 2019 by Sachys
Posted July 15, 2019
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SirRotan: A direct email for GoG or a phone number? Or do i have to waste more time trying to submit a ticket somehow?
Our support has contacted you via email, please check your inbox :)
Posted November 23, 2022
I agree. GOG support is getting worse and worse. Particularily with this stupid bot. Man is that a joke?
Using the site "support" feature is useless. It seems the email support@gog.com is the only way apparently.
Posted November 24, 2022
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Ashleee: Our support has contacted you via email, please check your inbox :)
May i suggest a way for customers to more easily bypass the bot, because it's just a pain in the xxx.

The way how it works doesn't help if the issue isn't already in the more frequently question...

this isn't normal to contact a moderator or having to directly use the mail adress

The bot is quite persistent....
Post edited November 24, 2022 by DyNaer
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This is my favourite topic
Community
General discussionCant submit a ticket to GoG(7 posts) (7 posts) 
(7 posts)