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General discussionBeen charged twice and still don't have my games.(47 posts)(47 posts)
(47 posts)
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This is my favourite topic
Posted August 01, 2022
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VoxDeNube: I just paid 1.99 for 'Unreal 2', got charged, didn't get the game.

First time this happened to me on 'GOG'.

How do I even open a ticket? I don't get this support page.
Great, that support bot is useless...
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blotunga: If it's an endemic issue I think GOG will automatically reverse the charges at some point. That doesn't changes the fact that we can't buy games =))
That would be fine.
Sure be nice if someone could give those assurances with a shorter time frame than 2 weeks though.
Am I being unreasonable here? this isnt like a massive corporation but its a pretty big company with a sizeable user base?
Posted August 01, 2022
Things like this with such a support system seriously impact people to further continue purchasing games here.
What if it will happen again? Then wait weeks or even months for support? Yeah...
Posted August 01, 2022
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I've forwarded the info internally and our team is already looking into it. I'll let you know more once I hear back from them.
Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - let me know if you've experienced the problem!
Post edited August 01, 2022 by Clownski_
Posted August 01, 2022
Had the same problem with 404 messages and not receiving the codes. I checked my Paypal account to confirm that I had been charged for the games (which I have) and am now waiting on support to sort it out.
Posted August 01, 2022
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Clownski_: I've forwarded the info internally and our team is already looking into it. I'll let you know more once I hear back from them.
Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - send me a private message if you've experienced the problem!
I've had this issue too, I can't seem to send you a PM.
Posted August 01, 2022
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Clownski_: I've forwarded the info internally and our team is already looking into it. I'll let you know more once I hear back from them.
Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - send me a private message if you've experienced the problem!
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sbaylus: I've had this issue too, I can't seem to send you a PM.
You need to change your chat settings to everyone. Go to Orders & Settings, then click Privacy and change allow chat messages to everyone.
Posted August 01, 2022
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Clownski_: I've forwarded the info internally and our team is already looking into it. I'll let you know more once I hear back from them.
Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - send me a private message if you've experienced the problem!
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sbaylus: I've had this issue too, I can't seem to send you a PM.
That's cause of your privacy settings. ;) But don't worry, commenting is fine too so you're good.
Posted August 01, 2022
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sbaylus: I've had this issue too, I can't seem to send you a PM.
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Clownski_: That's cause of your privacy settings. ;) But don't worry, commenting is fine too so you're good.
Somebody on Polish subforum has, I'd assume, a related problem:
https://www.gog.com/forum/general_pl/problem_z_zamowieniem
Posted August 01, 2022
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sbaylus: I've had this issue too, I can't seem to send you a PM.
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Clownski_: That's cause of your privacy settings. ;) But don't worry, commenting is fine too so you're good.
Hey, I wnat to purchase a couple of games, from the retro shooter sale, it's safe to purchase already?
Posted August 01, 2022
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Update! The issue has been fixed and we're now looking into resolving payment errors for everyone affected. Thank you for your patience!
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Ruvika: Hey, I wnat to purchase a couple of games, from the retro shooter sale, it's safe to purchase already?
Yep, good to go!
Post edited August 01, 2022 by Clownski_
Posted August 01, 2022
Still nothing by the way paypal and bank still have been charged twice and I still don't have the games I bought .Twice. props to the guy who paid 5 times that's a level of stubborn I can only aspire too. Checked my orders history as some one suggested, but nothing is there.
Posted August 01, 2022
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Gormlessness: Still nothing by the way paypal and bank still have been charged twice and I still don't have the games I bought .Twice. props to the guy who paid 5 times that's a level of stubborn I can only aspire too. Checked my orders history as some one suggested, but nothing is there.
I got the same situation, only I bought 1 game and single time.
Nothing in orders settings, but I have the 'PayPal' receipt that the money went through.
Posted August 01, 2022
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Clownski_: Update! The issue has been fixed and we're now looking into resolving payment errors for everyone affected. Thank you for your patience!
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Ruvika: Hey, I wnat to purchase a couple of games, from the retro shooter sale, it's safe to purchase already?
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Clownski_: Yep, good to go!
Yeah, went through, now waiting for the old transactions to get cancelled. My guess is they will be sometime this week.
Posted August 01, 2022
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Gormlessness: checkout que,
¿Que?
Posted August 01, 2022
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Gormlessness: Still nothing by the way paypal and bank still have been charged twice and I still don't have the games I bought .Twice. props to the guy who paid 5 times that's a level of stubborn I can only aspire too. Checked my orders history as some one suggested, but nothing is there.
Paypal take up to 48hs to refound the payment, walket refound are quicker, usually just take an hour.
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This is my favourite topic
Community
General discussionBeen charged twice and still don't have my games.(47 posts)(47 posts)
(47 posts)