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General discussionAnyone else have this issue with Steam?(28 posts)(28 posts)
(28 posts)
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This is my favourite topic
Posted December 16, 2016
I bought H1Z1 King of the Kill while it was on sale to literally 24 hours later Steam telling me my refund went through even though I didn't put in for one and now are telling me they can't/won't reverse it and I have to now buy it again at full price if I want it.

Its also been two or three days and I still don't even have my money back for it yet either.
Post edited December 16, 2016 by Ki11s0n3
Posted December 16, 2016
Never heard of that before. :/ Have you contacted support? Not that that's gonna do anything but still.
Posted December 16, 2016
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Lucius_Malfoy: Never heard of that before. :/ Have you contacted support? Not that that's gonna do anything but still.
Yeah. They basically told me too bad. The refund was completed and they couldn't/wouldn't reverse it and if I wanted it I had to now buy it at full price despite me not even having the money back for it.
Posted December 16, 2016
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Lucius_Malfoy: Never heard of that before. :/ Have you contacted support? Not that that's gonna do anything but still.
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Ki11s0n3: Yeah. They basically told me too bad. The refund was completed and they couldn't/wouldn't reverse it and if I wanted it I had to now buy it at full price despite me not even having the money back for it.
That's what I figured. X) Sorry but I honestly don't know what to tell you. :(
Posted December 16, 2016
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Ki11s0n3: Yeah. They basically told me too bad. The refund was completed and they couldn't/wouldn't reverse it and if I wanted it I had to now buy it at full price despite me not even having the money back for it.
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Lucius_Malfoy: That's what I figured. X) Sorry but I honestly don't know what to tell you. :(
Yeah I think im just kinda boned. Was just seeing if anyone else has had this issue before.
Posted December 16, 2016
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Ki11s0n3: I bought H1Z1 King of the Kill while it was on sale to literally 24 hours later Steam telling me my refund went through even though I didn't put in for one and now are telling me they can't/won't reverse it and I have to now buy it again at full price if I want it.

Its also been two or three days and I still don't even have my money back for it yet either.
Maybe steam refunded it for your own good because that game sux
Posted December 16, 2016
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Ki11s0n3: I bought H1Z1 King of the Kill while it was on sale to literally 24 hours later Steam telling me my refund went through even though I didn't put in for one and now are telling me they can't/won't reverse it and I have to now buy it again at full price if I want it.

Its also been two or three days and I still don't even have my money back for it yet either.
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XYCat: Maybe steam refunded it for your own good because that game sux
Well he's saying he hasn't even got his money back yet.

If you do end up getting your money back though Ki11s0n3, just wait a few days for the winter sale, I'm sure it will be on sale again.
Posted December 16, 2016
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XYCat: Maybe steam refunded it for your own good because that game sux
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Lucius_Malfoy: Well he's saying he hasn't even got his money back yet.

If you do end up getting your money back though Ki11s0n3, just wait a few days for the winter sale, I'm sure it will be on sale again.
Yeah i probably will if i decide to get it again. By then I'll probably just buy other games.
Post edited December 16, 2016 by Ki11s0n3
Posted December 16, 2016
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Ki11s0n3: Its also been two or three days and I still don't even have my money back for it yet either.
How did you pay? If Paypal, just do a charge back. Most banks should allow you to do it too. Goods not received so it's a clear cut case. At least you'll get your money back.

Also, have you contacted the publisher (Daybreak Game Company)? Not sure they can do anything, but wouldn't hurt to try.
Post edited December 16, 2016 by ZFR
Posted December 16, 2016
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Ki11s0n3: Its also been two or three days and I still don't even have my money back for it yet either.
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ZFR: How did you pay? If Paypal, just do a charge back. Most banks should allow you to do it too. Goods not received so it's a clear cut case. At least you'll get your money back.

Also, have you contacted the publisher (Daybreak Game Company)? Not sure they can do anything, but wouldn't hurt to try.
Paid from my bank off my debit card

Not yet on the dev, but I just may do that.
Posted December 16, 2016
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Ki11s0n3: Paid from my bank off my debit card
Check with your bank how easy it is to do a chargeback, if all else fails.
Posted December 16, 2016
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Ki11s0n3: Paid from my bank off my debit card
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ZFR: Check with your bank how easy it is to do a chargeback, if all else fails.
Yeah just did, they said wait a few more days and to contact steam. Basically just like steam they are giving me the run around.
Posted December 16, 2016
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ZFR: Check with your bank how easy it is to do a chargeback, if all else fails.
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Ki11s0n3: Yeah just did, they said wait a few more days and to contact steam. Basically just like steam they are giving me the run around.
Most banks are obligated to do a chargeback in case of goods not received, however you do have to show that you contacted the merchant first and given them enough time to respond. So email Steam again, save e-mails, and in 2 weeks or so contact the bank again.

I had done it a few times and it can take as much as 2 months from the purchase date till you get the money back (you have to contact the merchant, then the bank has to contact the merchant and wait for response... etc). It's a pain, I know but you should get your money back.
Posted December 17, 2016
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Ki11s0n3: Yeah just did, they said wait a few more days and to contact steam. Basically just like steam they are giving me the run around.
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ZFR: Most banks are obligated to do a chargeback in case of goods not received, however you do have to show that you contacted the merchant first and given them enough time to respond. So email Steam again, save e-mails, and in 2 weeks or so contact the bank again.

I had done it a few times and it can take as much as 2 months from the purchase date till you get the money back (you have to contact the merchant, then the bank has to contact the merchant and wait for response... etc). It's a pain, I know but you should get your money back.
Yeah its just gonna take longer than it should
Posted December 17, 2016
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Ki11s0n3: ... Its also been two or three days and I still don't even have my money back for it yet either.
You will be issued a full refund of your purchase within a week of approval.

http://store.steampowered.com/steam_refunds/
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This is my favourite topic
Community
General discussionAnyone else have this issue with Steam?(28 posts)(28 posts)
(28 posts)