Posted September 29, 2015
low rated
I hate having to do this, but enough is enough. I have had issues with the last two games I have bought from this website, and I have had ABYSMAL customer service support from this company.
After sending my first support request through the site, I was contacted by a JuriJ, who asked me to explain the issue and send him a diagnostic file, which I did. TWO DAYS later, I still had heard nothing. I sent another email to JuriJ asking about the status of my issue, and he finally replied with a vague explanation about requirements, and on top of this, only even referred to one game (I had an issue with two), and didn't even specify which of the two he was talking about. He also made a reference to giving me a site credit.
I replied back asking which game he was talking about, and further detail about my issue. Again, two days passed with no reply. I sent ANOTHER email asking what exactly was going in, and asking at this point to speak to a supervisor.
It is now a day and a half since THAT email, and still nothing. So I have now been ignored for a total of three business days, after receiving a useless answer to my question originally, and am now continuing to be ignored even after having asked for a supervisor to get back to me.
This is a perfect example of the kind of scams companies can run when money only changes hands over the internet, and they know the customer has no physical office to go to in order to get help.
My next course is action will be to file a claim with PayPal for the last orders I have made, letting them now I have been scammed by GOG.com, and I will also lodge a complaint with the BBB.
After sending my first support request through the site, I was contacted by a JuriJ, who asked me to explain the issue and send him a diagnostic file, which I did. TWO DAYS later, I still had heard nothing. I sent another email to JuriJ asking about the status of my issue, and he finally replied with a vague explanation about requirements, and on top of this, only even referred to one game (I had an issue with two), and didn't even specify which of the two he was talking about. He also made a reference to giving me a site credit.
I replied back asking which game he was talking about, and further detail about my issue. Again, two days passed with no reply. I sent ANOTHER email asking what exactly was going in, and asking at this point to speak to a supervisor.
It is now a day and a half since THAT email, and still nothing. So I have now been ignored for a total of three business days, after receiving a useless answer to my question originally, and am now continuing to be ignored even after having asked for a supervisor to get back to me.
This is a perfect example of the kind of scams companies can run when money only changes hands over the internet, and they know the customer has no physical office to go to in order to get help.
My next course is action will be to file a claim with PayPal for the last orders I have made, letting them now I have been scammed by GOG.com, and I will also lodge a complaint with the BBB.
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