I hate having to do this, but enough is enough. I have had issues with the last two games I have bought from this website, and I have had ABYSMAL customer service support from this company.

After sending my first support request through the site, I was contacted by a JuriJ, who asked me to explain the issue and send him a diagnostic file, which I did. TWO DAYS later, I still had heard nothing. I sent another email to JuriJ asking about the status of my issue, and he finally replied with a vague explanation about requirements, and on top of this, only even referred to one game (I had an issue with two), and didn't even specify which of the two he was talking about. He also made a reference to giving me a site credit.

I replied back asking which game he was talking about, and further detail about my issue. Again, two days passed with no reply. I sent ANOTHER email asking what exactly was going in, and asking at this point to speak to a supervisor.

It is now a day and a half since THAT email, and still nothing. So I have now been ignored for a total of three business days, after receiving a useless answer to my question originally, and am now continuing to be ignored even after having asked for a supervisor to get back to me.

This is a perfect example of the kind of scams companies can run when money only changes hands over the internet, and they know the customer has no physical office to go to in order to get help.

My next course is action will be to file a claim with PayPal for the last orders I have made, letting them now I have been scammed by GOG.com, and I will also lodge a complaint with the BBB.

I kind of think that somebody should start a kickstarter to go over to GOG's office and find out what the hell is happening.

While i've never really had but one problem that required support and got my issue fixed fairly quickly, I do agree that gog needs to improve their support. It seems like the customer base has grown, but the support hasn't grown with it to keep up with demand.

I'm also a bit baffled as to why sending another ticket for the same issue (for example, stolen accounts) bumps your ticket to the back of the line.

I don't want to see gog lose customers and go out of business because of support issues. Seeing these support issues threads pop up lately is quite concerning, imo.

Not to be too much of a jerk about this, and I'm sure you're upset - but am I to infer you bought a game for which your system didn't meet the requirements, Support offered you store credit for this game that your computer can't run, and you're complaining?

To try and do something constructive (I'm sure there are a few people here that can help) but what is the game Support offered you store credit for, what's your issue and what are you system specs?

Exactly, what are your issues, we might be able to help...

This kinda sounds like;

Boo Hooo, Waaaah, Cry!

This is the internet, there is no support. Yet Gog has support that tries to help about a thousand angry people a week, that most likely are obnoxious and expect everything to be solved immediately. There's people here who could probably help and they offered you a refund. Did you post the games your having trouble with? Nope. Post your system? Nope.

I'm a bit baffled that this myth is still around. It was explained more than once by blues that this isn't the case. Replying to an existing ticket does in fact NOT bump it back to the end of the queue. Filing a new ticket puts only that new ticket at the end of the queue (which makes totally sense).

BUT: I also think that GOG should hire some more guysngals for their support department.

Ah, it seems I misunderstood the explanation during the launch of The Witcher 3. That was my bad.

I'm sorry for your trouble but in Europe Saturdays and Sundays are not considered as business days. GOG did say they will have support working on these, but it's obviously not enough, so they should either expand their support or put somewhere with big bold letters that support business days are Mon-Fri, this is the 3rd or 4th customer (that I saw on the forums) who expected a response during the weekend.

The reality is that GOG staff do not have special information. Anything they can tell you, you can get off the internet just by googling the problem. If you have had a problem with a game, chances are a thousand others have had the same problem already and have posted out it on the internet. And chances are, the found the solution.

Part of being a PC gamer is learning to fix problems with your computer (including games) on your own.

As everyone has said, GOG support could be a lot better but they are NOT a malicious site and you have NOT been scammed.

While you're waiting for GOG to respond, why not post details of the actual problems you're having in the mean time? There's a pretty good chance someone here will be able to help.

They don't work on weekends, so if you asked and waited across Sat and Sun then you should expect that much. The BBB is useless, GOG's offices are a physical location in Poland, and it's not a scam if a company's employees are just uninformed/incompetent or if your own system settings are preventing the correct operation of your product(s).

Support can be bad but at least it's not as bad as Microsoft. Nothing quite like computer illiterate, underpaid Filipinos who barely understand English being asked computer questions. That's a doozy. Then again, they don't say someone's not attacking you and then threaten to ban you if you do the very same reported thing back to that user. I don't know if I dislike stupidity or hypocrisy more but there's plenty to find everywhere. :D

I've had great support from MS.
I spent a while on the phone with them with an Exchange issue back in the day and the guy was friendly, informative and solved the issue.

Perhaps it's the difference between corporate and regular support?
So far my satisfaction with MS support is 100% and with GOG 20-30%.
Different experiences for different people.