Posted April 02, 2021
low rated
I got the game gifted before release. I tried the initial version, and it had dozens of problems even in the first hour of play.
So I decided to wait for some polish before redownloading the 100GB, then waited some longer before redownloading for the 1.2 patch due to the known delays, and then learned that performance was now even worse than in the initial release.
So I wrote to support and asked for a refund or store credit.
The reply I got, and I'm omitting a rather snide remark, is basically:
"When it comes to refund, I'm afraid that I'm unable to do that. Not only you already used your one time refund exception, but also the game release date was already over 30 days ago and the purchase was a gift, not purchased by you."
So basically, lessons learned:
1) If a game has bugs, do not be loyal and give the developer or publisher a chance to fix the issue. Request an immediate refund, or you might get shafted later.
2) Buy things on Steam since they don't claim a "one time refund exception", and you won't get shafted later.
3) Tell your friends to gift you games on Steam, since they will refund gifts, and you don't get shafted later.
As a long-term, loyal customer and fan (I regularly annoy other people with my recommendations for GOG) I thought I would share these lessons learned. Maybe some staff feels inclined to comment.
I would understand a certain hesitancy with any other games, but not with such a well documented trainwreck of a release, and when the Support people can easily track that I haven't downloaded any recent version or played recently.
regards
So I decided to wait for some polish before redownloading the 100GB, then waited some longer before redownloading for the 1.2 patch due to the known delays, and then learned that performance was now even worse than in the initial release.
So I wrote to support and asked for a refund or store credit.
The reply I got, and I'm omitting a rather snide remark, is basically:
"When it comes to refund, I'm afraid that I'm unable to do that. Not only you already used your one time refund exception, but also the game release date was already over 30 days ago and the purchase was a gift, not purchased by you."
So basically, lessons learned:
1) If a game has bugs, do not be loyal and give the developer or publisher a chance to fix the issue. Request an immediate refund, or you might get shafted later.
2) Buy things on Steam since they don't claim a "one time refund exception", and you won't get shafted later.
3) Tell your friends to gift you games on Steam, since they will refund gifts, and you don't get shafted later.
As a long-term, loyal customer and fan (I regularly annoy other people with my recommendations for GOG) I thought I would share these lessons learned. Maybe some staff feels inclined to comment.
I would understand a certain hesitancy with any other games, but not with such a well documented trainwreck of a release, and when the Support people can easily track that I haven't downloaded any recent version or played recently.
regards
Post edited April 02, 2021 by RSColonel_131st