Posted May 20, 2015
I have sent this to the support email twice and have gotten automated "please use blah blah blah downloader to download the game..." etc...
Well I have downloaded the game and installed it and also the patch which came out yesterday and installed it.
However when I attempt to run the game the screen goes black for a second or two then nothing happens, the executable exits memory and that is that.
No error messages or other feedback.
Has anyone else had this happen to them? I am running a dell laptop with an Nvidia 540M card and 2 gig of video memory. The laptop has 8 gigs of ram and I am running Windows 7 64 bit.
I will have to say that the retarded hideously mind numbing robot response system that gog.com seems to have setup for all emails into their support email box is appalling. And not only that but the ticket is automatically closed as soon as this robot message is sent back to the customer.
I guess I can understand the initial message being canned but when that one is responded back from the customer explaining (again) the situation and that it has nothing to do with downloading the game and THEN that second response from gog.com support is exactly the same as the initial response..., well I have a hard time understanding that and it is obvious that neither of my messages to suport was actually read by a (thinking) human.
Well that was a stupid long sentence wasn't it?
I just read through the faq, so before someone posts and tells me to uninstall and re-install Galaxy (which by the way is essentially what the robot response squad from gog support told me to do), please understand I have not ever installed Galaxy and so I don't ever need to uninstall it.
I guess I will mess with this a little while longer and then just get a refund if stupid gog support does not respond with some rationality.
Well I have downloaded the game and installed it and also the patch which came out yesterday and installed it.
However when I attempt to run the game the screen goes black for a second or two then nothing happens, the executable exits memory and that is that.
No error messages or other feedback.
Has anyone else had this happen to them? I am running a dell laptop with an Nvidia 540M card and 2 gig of video memory. The laptop has 8 gigs of ram and I am running Windows 7 64 bit.
I will have to say that the retarded hideously mind numbing robot response system that gog.com seems to have setup for all emails into their support email box is appalling. And not only that but the ticket is automatically closed as soon as this robot message is sent back to the customer.
I guess I can understand the initial message being canned but when that one is responded back from the customer explaining (again) the situation and that it has nothing to do with downloading the game and THEN that second response from gog.com support is exactly the same as the initial response..., well I have a hard time understanding that and it is obvious that neither of my messages to suport was actually read by a (thinking) human.
Well that was a stupid long sentence wasn't it?
I just read through the faq, so before someone posts and tells me to uninstall and re-install Galaxy (which by the way is essentially what the robot response squad from gog support told me to do), please understand I have not ever installed Galaxy and so I don't ever need to uninstall it.
I guess I will mess with this a little while longer and then just get a refund if stupid gog support does not respond with some rationality.
Post edited May 20, 2015 by dferrier
