ChewyWeAreNotHome: ...
I have not yet received a reply from GOG and I have never seen any proof that Hello Games ever responds although there are the rare claims that someone received a communication from Hello Games. The only time that I heard anything from Hello Games was from Old Gods related to the Atlas Level IV pass which still is in a desk drawer in the original mailing envelope.
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Now you see the lucky boy - me. On my first and only bugreport on zendesk i have received an request from Hello Games for more detailed explanation. After i do this, was the bugfix in the next patch version 2 days later :)
My experience: HG to answer (and repair) in 100 % of cases ;)
As evidence i have attached an screenshot.