I think everyone - on every forum - would at least appreciate a brief "we have received your support request and are now looking into the problem", or something non-committal but confirmatory.

Thank you for your efforts toward resolving the issue, and the credit, TET.

I look for ward to the fixed copy of this game. I played the game for many hours "back in the day", and I believe it is worth your efforts.

Exactly.
A reply email, saying they know that there is an issue, but dont know when it will be resolved would have gone a LONG way to appease me.
Since you guys didnt get back til a month later, yes I am going to take advantage of the free game (motoracer 3, and hope it too doesnt have issues).

Seriously.
1-3 days for an email response from support.
How hard is that?
Apparently too hard.
Still so sad.

It was a long trying wait, but help finally came. While a confirmation email would have been appreciated, I am immensely thankful for the acknowledgement of the issue and your gesture of goodwill with the free game. That's how to keep loyal customers.