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Hi all,

Unfortunately this issue is beyond my ability to fix using my scant bit of knowledge that sometimes works on older games. I would like to, however, ask those of you who are having issues with the game to please send an email ,with a DxDiag attached, to our Support department. We will do everything we can from our end to assist you as quickly as possible. Thanks :D
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JudasIscariot: Hi all,

Unfortunately this issue is beyond my ability to fix using my scant bit of knowledge that sometimes works on older games. I would like to, however, ask those of you who are having issues with the game to please send an email ,with a DxDiag attached, to our Support department. We will do everything we can from our end to assist you as quickly as possible. Thanks :D
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Tracido: It's been said there really isn't anything someone here could do, unless they know how to write alternate .dll code like the .bik video fix that was done by someone in russia before GOG got it.

I can explain why as well. The issue is with the music.dat and voices.dat files, the in game's sound effects are in the bigfile.dat and with this particular problem are unaffected, so unless someone can help me build a mod fix using the extracted voice and music files (they work flawlessly as .wav's after extraction, BTW) those with certain sound cards are pretty much screwed.

I'll send it, but if I get a canned response, I won't be happy about wasting my time.
If it makes you feel any better, back when I was a customer of the site I sent off a few support emails myself and I can tell you this: the responses were never formulaic or canned. Granted, me telling you this as a staffer may seem a bit biased but at least this is coming from someone who's been on both sides of the fence, so to speak.
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JudasIscariot: If it makes you feel any better, back when I was a customer of the site I sent off a few support emails myself and I can tell you this: the responses were never formulaic or canned. Granted, me telling you this as a staffer may seem a bit biased but at least this is coming from someone who's been on both sides of the fence, so to speak.
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Tracido: Well, here's the thing, I'm pretty sure I know exactly what area this issue is with, and if I had the proper knowledge of this game's source code I could and would rebuild the entire music tracks from the huge OST, put in the points of the game where they need to be cued up (I also previously owned the PSX version so I know what's missing and where) as well as have the voices be pulled from direct .ogg's or .wav's.

When only two specific files (rushed out the door to sell the game on time and missing tons of cues and additional tracks) of audio coding are an issue I really can't imagine how this is just fixable unless at least semi-rebuilt.
The only thing I can say is give that feedback to our Support department. I can't honestly say what may, or may not, come of it but I assure you that your time will not be wasted. Also, we here at GOG.com don't have access to a game's source code either as has been stated some time before.

Hi all,

Unfortunately this issue is beyond my ability to fix using my scant bit of knowledge that sometimes works on older games. I would like to, however, ask those of you who are having issues with the game to please send an email ,with a DxDiag attached, to our Support department. We will do everything we can from our end to assist you as quickly as possible. Thanks :D
Very funny - problems with SOUND, support asked about DxDiag file. :)

The only thing I can say is give that feedback to our Support department. I can't honestly say what may, or may not, come of it but I assure you that your time will not be wasted. Also, we here at GOG.com don't have access to a game's source code either as has been stated some time before.
Pfff, for the really good programmer it is not problem to fix any bugs in the game without having game's source code.
For example, in such way for this current problem with sound.

Replace the file entitled 'atiumdag.dll' which is in your Legacy of Kain Soul Reaver folder by the one available in the link below, this should do the trick.
This file is DX-driver for Radeon, but the thread about the problems with SOUND.
Of course, replacing this file can't help.
The DxDiag also shows which sound driver you are using and the version, hence the reason our Support asks for it.
Post edited March 26, 2024 by Lue