inox: We received the files alongside the green-light to update the build today.
Berzerk2002: Why was "We don't have the files yet" not the answer right away Instead of
"Unfortunately, we mustn't comment on the progress of this update..." when people contacted the GOG support?
inox: As for the GOG support remark - I truly believe that there are many gamers who they helped, and without them we wouldn't be able to address this issue.
Berzerk2002: Back in the past maybe but right now you can see the answers you'll get in some of the earlier posts.
inox: ps. there's no need to 'yell' at me with caps, I'm here to help :)
Berzerk2002: I'm not yelling at you specificly. I'm yelling because this whole fucked up situation
could have been easily settled weeks ago if there was some faster and also more honest communication between the GOG support and their customers.
Next time just tell people the devs have not send the files and everybody will understand what's going on. I don't see a problem in doing this. If this is for whatever a problem then the current gaming industry clearly has some big issues that need to be eliminated.
I can understand your frustration but, as inox has mentioned, this situation was most likely caused by miscommunication and, as inconvenient as it can be, these things can happen sometimes.
The first ticket that you quoted in this thread has bad choice of words I'll admit – English is often not our native language, which sometimes may result in such tickets, sorry about that.
That aside, it's worth pointing out that GOG Support is oftentimes not at liberty to comment on various topics. In such cases Support Rep's replies may come off as rather vague. We'll do our best to make sure similar situations to the one in question won't happen in the future, and that our Support's replies are worded better.
