Posted March 12, 2010
This is a rant covering the design and usability portion of the post rating controls on the forum. If you're not interested in these things you may find this post boring but it does provide some insight into the whole though process that takes place when doing usability analysis on a piece of software or design.
I recently wanted to rate a post higher and instinctively my hand went to the rightmost icon and clicked, thus hitting the minus rating instead of the plus one.
This made me think about the way we usually visualize things increasing, and that is, moving towards the right on a scale: think of the x axis, what's on the right is larger than what's on the left, or the way you increase intensity by turning a knob clockwise (towards the right). Considering this approach humans take the symbols should be inverted, with the - on the left and the + to the right of it.
The other thing we have to take into account is the fact that most people read from the left to the right; this means that placing the positive rating towards the left influences the user to high-rate a post rather than low-rate it, or better said, implies that it is easier to high rate a post and that it's better to take some time to consider if you really want to low rate it.
Now, the drawback to this point of view is muscle memory: people actively go towards the right when they expect something to increase (thus going to hover over the minus symbol more often than on the plus one when they really want to high-rate something); this is coupled with the fact that the "toolbar" isn't always visible (thus enforcing the reading from left to right part) which in turn makes it so that when you want to rapidly high rate something the chances of hitting the minus symbol increase.
A positive aspect on the back-end implementation is that a vote is not definitive and you can high-rate it after noticing the mistake. The drawback is that you can't bring your rating back to neutral but that is somewhat mitigated by the fact that you initially wanted to rate the post so you'd have no reason to go back to a default rating except for the case when you accidentally clicked on the button (action which is minimized by the distance from the reply button and the fact that the controls only appear when the "toolbar" is hovered).
So that's it, hope you'll find this interesting enough. I'd also love to hear your opinions on this topic.
I recently wanted to rate a post higher and instinctively my hand went to the rightmost icon and clicked, thus hitting the minus rating instead of the plus one.
This made me think about the way we usually visualize things increasing, and that is, moving towards the right on a scale: think of the x axis, what's on the right is larger than what's on the left, or the way you increase intensity by turning a knob clockwise (towards the right). Considering this approach humans take the symbols should be inverted, with the - on the left and the + to the right of it.
The other thing we have to take into account is the fact that most people read from the left to the right; this means that placing the positive rating towards the left influences the user to high-rate a post rather than low-rate it, or better said, implies that it is easier to high rate a post and that it's better to take some time to consider if you really want to low rate it.
Now, the drawback to this point of view is muscle memory: people actively go towards the right when they expect something to increase (thus going to hover over the minus symbol more often than on the plus one when they really want to high-rate something); this is coupled with the fact that the "toolbar" isn't always visible (thus enforcing the reading from left to right part) which in turn makes it so that when you want to rapidly high rate something the chances of hitting the minus symbol increase.
A positive aspect on the back-end implementation is that a vote is not definitive and you can high-rate it after noticing the mistake. The drawback is that you can't bring your rating back to neutral but that is somewhat mitigated by the fact that you initially wanted to rate the post so you'd have no reason to go back to a default rating except for the case when you accidentally clicked on the button (action which is minimized by the distance from the reply button and the fact that the controls only appear when the "toolbar" is hovered).
So that's it, hope you'll find this interesting enough. I'd also love to hear your opinions on this topic.