Please help,

So i have raised a ticket already but essentially I have complete edition on both PC and Xbox. I have a save on PC that is all good to go and has the cloud symbol next to it. However, everytime I come out of GOG it says 'Cant sync Cloud Save due to Heavy load'. I cannot see the save on my Xbox version yet.

I have tried numerous fixes, moving saves out and in of the folder, deleting many in game. I'm really stuck. Nothing has worked. Anyone else experiencing this? If you have, did you fix it?

The first thing to do is to double-check that LSASS.EXE is not blocked in your firewall. See the post below for details:
https://www.gog.com/forum/general_beta_gog_galaxy_2.0/cloud_sync_failed_for_all_installed_games/post5