InkPanther: It turns out that when you try to contact Support via "Contact Us" button on support pages, you get redirected to that stupid bot instead of contact forms. I don't see any obvious way to just open a ticket. After some useless answers from the bot you are however asked to provide your email address.
Maybe I'm missing something obvious, but what the heck?
It works for me (just tested) and i didn't do something special, aside to click on the button to log-in on support pages (top right, if i read properly what you did)
1 - select a category
2 - at the bottom left, you should have a button "contact us" in "others questions" (click on it)
3 - then an almost blank page should be displayed : with categories at the top (select one)
4 - at this point : you should have access to a form for writing your ticket
Yeah sure : it's clunky....well you know it's the way how GOG does things ...
But, don't expect an answer rapidly.
Also since i made a ticket a few days ago (and i suppose it's stil the case) : if you manage to write a ticket a bot will answer you (because of the high numbers of tickets) for more informations...
Can't say / help more...