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timppu:
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AB2012: Considering we often see 'updated' installers with the changelog "updated internal installer structure, no changes to game files", I'd have no problem if GOG actually fixed the issue their end. Many people who are the least technically competent would get the most benefit, and people new to GOG don't have the problem of having to re-download hundreds of pre-existing updated installers. It would certainly put GOG in a better light to newbies to have their games "just work" rather than have the first game tried a "problem GameUX game", be completely unaware of the fix (which 95% of people who don't read the forums must be) than end up creating threads like this and abandon GOG after just one game.

As annoying as it may be to reissue fixed installers, the problem is one of GOG's own making contrary to what's long been observed - the most stable / future compatible games are the ones that call as few online servers (including "not DRM" purposes) as possible, ie, there never was any 'helpful' reason for GOG to start integrating GameuxInstallHelper.dll's in the first place considering GOG already bundle their own icons and have their own client with their own cover art, etc. It's not like the warning signs weren't already there for Microsoft having a history of randomly closing down gaming related Windows servers (Games For Windows Live)...
Yeah, that's a good point.

Also, I don't automatically download anything. Especially since most of the recent updates are for cloud saving functionality, which I absolutely do not need nor want, but mainly because I have downloaded most of my purchases already and they work (either because the did or I have patched them: whatever) and so my precious download cap can be kept for the remainder of my purchases not yet actualized.
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timppu: Alternative method : copy-paste the text below to a txt file and rename the extension as .reg instead of .txt, then double-click on the file to apply it.

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\GameUX\ServiceLocation]
"Games"="127.0.0.1"

And to undo the changes, do the same with this instead :

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\GameUX\ServiceLocation]
"Games"="https://games.metaservices.microsoft.com/games/SGamesWebService.asmx"
Thanks for this. I purposely bought my current machine last year in order to continue using Win7 as long as possible, as there are still a bunch of known compatibility issues between some of my favorite older games and Win10.
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Snowcrash000: I was looking forward to finally play some nice games I had purchased a while ago on this fine Saturday and instead of having some fun and relaxing gaming time I spent the last two hours actually getting the fucking game to work which still hasn't happened.
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timppu: Since I am (still) also using Windows 7, I just tried installing and playing Gothic (I don't use Galaxy, I installed the game with the offline installer). I didn't install any third-party compatibility mods or change any compatibility settings for the game.

First try: the game simply does not start. I don't see it in the process list or anything, as if I had not even started the game.

Then I remembered this:

https://www.gog.com/forum/general/old_games_not_launching_and_eating_100_of_the_cpu_on_windows_7/page1

I did the registry change as suggested in that first message, and voila, Gothic starts and runs fine in Windows 7. So, this problem is due to Microsoft closing some stupid gaming service servers, which affect lots of older Windows games on Windows 7 (Windows 10 seems to be unaffected). Fortunately there is that fix.

If you are not familiar with using regedit in Windows, I suggest you use this way of making the registry change (you need to apply this fix only once, it fixes all affected games, even those you are going to install in the future):

Alternative method : copy-paste the text below to a txt file and rename the extension as .reg instead of .txt, then double-click on the file to apply it.

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\GameUX\ServiceLocation]
"Games"="127.0.0.1"

And to undo the changes, do the same with this instead :

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\GameUX\ServiceLocation]
"Games"="https://games.metaservices.microsoft.com/games/SGamesWebService.asmx"
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timppu:
Thank you very much for pointing to this.
I was also having this exact issues with certain games. And GOG's technical staff couldn't fix the issues.

Now, thanks to this tip those games run fine. Thanks, again. :)
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timppu: Because it would mean updating all affected GOG game installers for one fix, for a Windows version that Microsoft is phasing out in a couple of months. This problem does not seem to affect e.g. Windows 10, and at this point GOG's main focus is probably making sure the games work on Windows 10.
Good point, still GOG supports Windows XP for older games. Why would they drop support for Windows 7 games next year in this case?
Post edited September 08, 2019 by Cadaver747
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gixgox: *Fremdschäm*
Foreign-shaming? *grins*
I don't get how this is a GOG-specific problem?
Try running a Steam copy of Gothic. I assure you it will be the same problem.

Komisch wie die Zeiten sich geaendert haben. Ich weiss noch wie meine Freunde und ich schon als 10 Jaehrige games gefixed haben die nicht sofort funktionierten. Ja, manchmal wurden wir ziemlich wuetend, aber... Komm schon, es dauert echt nicht lang mal kurz was zu googlen. Ich mein, es ist okay wenn das zu viel fuer dich ist, nur ich glaub dann echt du brauchst eher eine Spiel Konsole.

Mit dem mindset glaub ich wird es schwerer fuer dich sein Gothic durchzuspielen als es zum laufen zu kriegen :D
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gixgox: *Fremdschäm*
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Maxvorstadt: Foreign-shaming? *grins*
vicarious embarrassment
second-hand embarrassment
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Maxvorstadt: Foreign-shaming? *grins*
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gixgox: second-hand embarrassment
ROFL, I like this one!
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AB2012: As annoying as it may be to reissue fixed installers, the problem is one of GOG's own making contrary to what's long been observed - the most stable / future compatible games are the ones that call as few online servers (including "not DRM" purposes) as possible,
Are you saying this same issue will raise its head for Win10 users as well? I presumed the reason why Windows 10 is not affected by this (closing of those servers) is because there is no such service at all in Windows 10; no registry setting to fix etc.

I don't consider it a high priority fix because it apparently affects only Windows 7 which is is about to be phased out, can be quite easily fixed, and IIRC it won't show on Windows 7 either in case there is no internet connection. I will probably keep Windows 7 on this PC after January, but I will disable internet connection for security reasons. I have Linux Mint on the same PC in case I need to go online with this PC; and of course I have also another PC (laptop) with Windows 10 anyway. So basically this will become yet another retro-gaming Windows PC for me, same as my older Windows XP machines which are also totally offline now.

I am unsure though if Windows 7 will become inoperative at some point, due to expiring Windows license or something? Like that it starts reporting being "not validated" a year or two from now, and then stop functioning altogether at some point?

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Cadaver747: Good point, still GOG supports Windows XP for older games. Why would they drop support for Windows 7 games next year in this case?
Yeah, it is an interesting question whether they should list a game supporting Windows 7 if it has this issue. Two workarounds:

1. They release a .reg file with the affected games that one must run if one wishes to run the game on Windows 7.

2. They state on the gamecards that on Windows 7 the game is functional only if the PC is totally offline. IIRC this problem will not appear (without the aforementioned fix) if the Windows 7 system has its internet connection disabled? I haven't tested that though.
Post edited September 08, 2019 by timppu
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timppu: I am unsure though if Windows 7 will become inoperative at some point, due to expiring Windows license or something? Like that it starts reporting being "not validated" a year or two from now, and then stop functioning altogether at some point?
AFAIK, Windows 7 has no phone home DRM requirement....
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teceem: AFAIK, Windows 7 has no phone home DRM requirement....
I just recall sometime reading in this forum that there would be some kind of time trigger for the license or something similar, some license becoming inoperative at some point... but maybe I remember wrong.

I guess for a fresh installation in the future, one would have to use some kind of cracked Windows 7 if the validation servers are offline, but then I think Windows XP was similar already?
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timppu: I am unsure though if Windows 7 will become inoperative at some point, due to expiring Windows license or something? Like that it starts reporting being "not validated" a year or two from now, and then stop functioning altogether at some point?
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teceem: AFAIK, Windows 7 has no phone home DRM requirement....
But you do need to activate it.

Seeing as you need to activate XP and Vista and both still work I think you will be fine for the foreseeable future. Its only when things dramatically change that they might close the activation servers, but by then hopefully they will have released an update that removes the need to activate.

Edit:

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timppu: I guess for a fresh installation in the future, one would have to use some kind of cracked Windows 7 if the validation servers are offline, but then I think Windows XP was similar already?
XP and Vista can still be activated. XP's update servers were just disabled so you cannot get Windows Updates on XP anymore at all though Windows or Microsoft Update.
Post edited September 08, 2019 by RoboPond
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timppu: Are you saying this same issue will raise its head for Win10 users as well? I presumed the reason why Windows 10 is not affected by this (closing of those servers) is because there is no such service at all in Windows 10; no registry setting to fix etc.
I don't know for sure, but the reason GOG should fix the problem is because it's partly GOG's decision to unnecessarily link GOG games to GameUX in the first place. A search in my root game folder for GameuxInstallHelper.dll comes up with literally dozens of hits that also appear to link to included goggame.dll. The same games owned on retail disc (eg, Deus Ex GOTY) are missing these and appear to have fewer problems, eg, when a game starts instantly instead of a 1-2 second delay that's indicative that it isn't calling any Game Explorer server because it wasn't registered in the GameUX registry keys GOG-style.

Now even if GOG can't / don't want to replace the service location URL with 127.0.0.1 (as mentioned in that fix), new GOG installers can at least not add a load of GOG games to the now defunct HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\GameUX\Games key that could potentially avoid triggering the whole issue in the first place, cut down on support calls, reduce refund requests, angry forum posts, etc, all of which are in GOG's interest. And if W10 doesn't use GameUX, then that's all the more reason to remove GameUX registry entries anyway given they are dead and useless on all OS's and just cause more registry clutter for everyone.

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timppu: I don't consider it a high priority fix because it apparently affects only Windows 7 which is is about to be phased out, can be quite easily fixed, and IIRC it won't show on Windows 7 either in case there is no internet connection.
This problem is only "easily fixed" for those actually aware of the fix, ie, the small percentage of GOG users who hang round the forums. Most people don't know about this thread, they see the new game they just bought doesn't work, blame GOG and ask for a refund. Even though it was caused by Microsoft, GOG really need to step up and be a little more pro-active to avoid giving new users bad "first sale" impressions to avoid losing the next 99x sales to same person.

Comments like : "I was also having this exact issues with certain games. And GOG's technical staff couldn't fix the issues. Now, thanks to this tip those games run fine" are basically an admission that nothing at all is done. GOG could at least create a .reg workaround that's included with the game with a note saying "If you have issues on older OS's, try this". As for W7, whether Microsoft / GOG likes it or not, W7 is here to stay for quite a while in terms of user-base regardless of End of Life support date next year (for the same reason users carried on using XP past April 14th 2009).

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timppu: I am unsure though if Windows 7 will become inoperative at some point, due to expiring Windows license or something? Like that it starts reporting being "not validated" a year or two from now, and then stop functioning altogether at some point?
I don't think W7 has kill-switch issues. It was after all the last version of Windows where the consumer versions could be permanently activated offline (pre-activated BIOS SLIC's for OEM PC's). And there are "ways around that" if it ever came to that.
Post edited September 08, 2019 by AB2012
high rated
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Snowcrash000: *snip*
While I can understand being frustrated when a game isn't working, voicing your anger like that on our forums really isn't the way...I strongly suggest writing to our Technical Support - if they are unable to help you fix the issue, at least you will receive a refund.
Post edited September 08, 2019 by chandra
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Snowcrash000: *snip*
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chandra: While I can understand being frustrated when a game isn't working, voicing your anger like that on our forums really isn't the way...I strongly suggest writing to our Technical Support - if they are unable to help you fix the issue, at least you will receive a refund.
I agree, I was obviously simply venting. While your edits were highly amusing to me, please still free to delete this thread.

While I realize now that the root of the problem really lies with Microsoft rather than GOG, I'm still glad to have been able to at least shine some light on what seems to be a systemic issue with GOG insisting on still using GamesUX for older games and hope that a solution to this issue can be found.

At the very least I would suggest sticky-ing this highly helpful thread that resolved my issue, which is sure to affect many other users:

https://www.gog.com/forum/general/old_games_not_launching_and_eating_100_of_the_cpu_on_windows_7/page1
Post edited September 09, 2019 by Snowcrash000