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Vythonaut: Support can be a little slow at times. Don't worry - they'll get back to you eventually.

Edit: also, don't resend a ticket to support since it moves your previous one at the back of the queue - one's enough. ;)
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Jerry_Boy: Thanks for your reply. I'm curious because their response to the first question came after about 2 hours, and now two weeks passed and there is no response...
Hmm, two weeks sounds like something went wrong. if you checked your spam folder for any missing replies already, I'll pass this thread on to our support team. :)
Ugh, sorry about that. I did generate the invoice, on May 19 in fact, but for whatever reason I either never sent it to you, or there was some technical issue while I was sending it.
I will resend it to you momentarily.