Posted September 27, 2021
Hi there everyone,
This is my first post, so please go easy.
I bought a game that l am not happy with and had put in a request to have my money returned on Saturday 18 September 2021. I also followed up with a support request through the robot chat. As of now it has been 10 days and l have not received any response. I am aware that there is a delay due to COVID, but how long should that delay be? It says you should recieve a response within 24 hrs, has COVID cause the delay to exceed 10 days?
Has anyone recently experienced this and would be able to shed some light on how long they waited for a response? Just to be clear, l am not waiting on the money to be returned to my bank account but waiting for staff to acknowledge the refund.
*****UPDATE******
About 8 hours after l made this post, l was contacted by support saying that they have approved my refund and the money will be returned to me shortly.
Thank you to everyone who responded, l really appreciate the community comments of support.
Thanks
Josh
This is my first post, so please go easy.
I bought a game that l am not happy with and had put in a request to have my money returned on Saturday 18 September 2021. I also followed up with a support request through the robot chat. As of now it has been 10 days and l have not received any response. I am aware that there is a delay due to COVID, but how long should that delay be? It says you should recieve a response within 24 hrs, has COVID cause the delay to exceed 10 days?
Has anyone recently experienced this and would be able to shed some light on how long they waited for a response? Just to be clear, l am not waiting on the money to be returned to my bank account but waiting for staff to acknowledge the refund.
*****UPDATE******
About 8 hours after l made this post, l was contacted by support saying that they have approved my refund and the money will be returned to me shortly.
Thank you to everyone who responded, l really appreciate the community comments of support.
Thanks
Josh
Post edited September 28, 2021 by Joshie86
No posts in this topic were marked as the solution yet. If you can help, add your reply