Posted January 28, 2022
patmansecondo: Hello,
according your experience, is GOG support active or is it simply a bot?
I've a ticket open since 23rd of December and, after a couiple of automatic answers received in following two days ("we are overloaded, please wait etc..."), no more signs of life from their side despite a couple of reminders from me.
Is this normal? Do I have to consider my request lost in the void?
Thanks for your suggestions and advices :-)
Rest assured, your ticket isn't lost in the void! As the automatic reply stated, our support is doing their best to answer each request in due time. However, waiting times are to be expected. Thanks for your patience.according your experience, is GOG support active or is it simply a bot?
I've a ticket open since 23rd of December and, after a couiple of automatic answers received in following two days ("we are overloaded, please wait etc..."), no more signs of life from their side despite a couple of reminders from me.
Is this normal? Do I have to consider my request lost in the void?
Thanks for your suggestions and advices :-)