Shadowstalker16: Remember when MS was focusing on winning the console wars but had to lose to realize they already had a big gaming market on PC? CD Projekt is like that with GOG, and is trying head over heels to have fingers in other pies despite having its own.
While every other publisher / developer is locking off their stuff and making their games exclusive, GOG is trying to destroy its uniqueness and become a glorified key-reseller. The forum features being neglected is a symptom of that.
People complain a lot about the forums. I think the forums are okay. As long as I can post and read other posts (which I can), it doesn't need to wow me. I don't think the forums are amateurish. I've seen plenty of amateurish in software and this ain't it. It looks okay and it is functional. The forums are lower-end professional grade. It's fine.
The main reason people are here (even for a lot of people who primarily use Galaxy though I'd personally like more of them to keep an eye on the quality of the offline installers) is for drm-free games.
The moment that starts going down the cr*pper (because its very difficult to maintain a proper backup of your games, because ever increasing portions of the games are online only for no good technical reason or just plain break down without the Galaxy servers even though they are not supposed to due to neglect), all we'll have left is an sellsman's illusion. A Steam knockoff, but more adept at reassuring its userbase.
I'd rather GOG don't spend a moment on the forums and focus on addressing that instead: Helping its users preserve as much of their games as they can when offline becomes the only option, which it will eventually.