OriginalTorchic: I have been trying to contact support for over a week now to get a refund for Neverwinter Nights 2. When I initially submitted my ticket, a "Natalia" responded fairly shortly. She addressed my issue with the multiplayer not working and gave me the information on the CD key changer. I however already had done that and was unhappy with the fact that the server browser was offline and direct connect was my only option unless I downloaded a 3rd party extension. The multiplayer does not function as advertised, I want a refund. Seems straightforward. So I reply to the email to reopen my ticket and inform her of my issue again. No response. I wait 48 hours and send a new email. Still no response. So, I submit another ticket. And another. And another. No response. I have less than an hour on the game and there is a 30 day return policy. I have been cooperative with trying to get my game to work as intended. Do they really want my 20 bucks that bad? Anyone else run into gog having deplorable customer service? Seriously, EA has been more available than these guys.