Wow. Love how you instantly assume I said, "fuck you." To them. I did not...at first. The problem was one of graphics being garbled. So they asked me to change something thats a windows setting-- I explained I was on a mac. Wait a day. Another guy emails me telling me the same thing. At that point-- yes, clearly they weren't reading, I went on the forum and couldn't find the answer I needed to I politely pointed out their own policy--

"1. What is the Money Back Guarantee?
At GOG.com, we're confident in the quality of the games we sell and the work that we put into getting them ready for you to play them. If a game that you've bought on GOG.com doesn't work and our team of expert Support staff can't solve the problem for you, we will give you back your money."

So, their "experts" were not able to solve the problem. Why? Because they were too busy to read my email and understand I was on a mac and not pc. How many times do I have to say the same thing before I can say "fuck you?" 3 times. After the third time... now Im pissed and I want my damn refund.

Aint all about the size of the boat, its the motion in the ocean.

XD That post showed up while I was typing. My screw up. :P

No need to be an asshole here. You chose to leave out all the relevant details and I've since deleted that post when you added more information.

And considering that this is the first time I've seen anybody claim that GOG hasn't honored their policy, I'm going to be a bit skeptical when somebody posts an OP like this without any details.

You still have not told us what game is it. That little detail might help.

That would be too easy, now, wouldn't it.

Reminds me of the guy a while back who was raging much the same way, even after it was pointed out that the solution to his problem had been in the very first support answer and he just had never followed the instructions and remained completely unwilling to do so, instead insisting on being issued a refund...

GOG USER REFUSES TO USE CAPS LOCK AGAIN!

FILM AT ELEVEN!

AM I DOING IT RITE?

I'm always puzzled by these raging threads.

It's certainly bad if Gog support did the same mistake 3 times with different people and then stayed silent for 2 weeks, but.. I'm not sure that you can ask for a refund just because you got annoyed.

The Gog guys will probably find a solution, however; they're nice dudes, even if a bit goofy :P

P.S: harassing companies doesn't harm them much, but it could harm your case instead.

I'm not wearing any pants

Okay good; someone got that. :P

"Middle Out" good sir, middle out.

That's not how the refund policy works. It goes:

1. Game doesn't work
2. Write to support
3. Support offer solutions
4. You try solutions, then either
5a. They work, everyone is happy!
5b. They don't work, GOG offers refund

It sounds from your post that when the game didn't work you just deleted it and wrote to support asking for a refund instead of asking for help with whatever technical issue you had.

Now I have had experience with GOG's support not reading my emails properly, so I know how frustrating that can be. But it still sounds as if you've misunderstood their refund policy.

LOL

You do realize that by telling someone you are a on a Mac, you are only telling someone the kind of hardware you are using? You are not telling that someone, the OS you are using. So the support guy probably assumed you were on a Mac and using WINDOWS! DUH! You should of been more clear with the support guy. If you were more clear and patient with support, I'm sure you would already have received a refund. But because you kept on telling the guy, you are on a Mac, then told the guy, you deleted the game and started raging, no refund for you. I suggest you email support again and try to work with them instead of acting like you are the king of the castle and GOG support are peasants who must bow down to you, right away. Because GOG support doesn't HAVE to give a fuck. Their policy says they do but it is not a law etched in stone.