sunshinecorp: Bethesda could shove it up it's own arse and the customer wouldn't mind, in fact the customer would have no idea. Blissful ignorance. Why should the customer ahve to go through this traumatic experience? Ordering a limited collector's edition means that a) you care for the item or b) you intend to resell the item at profit. Take case a) and you've just destroyed something that makes you all warm and fuzzy inside. Take case b) and it's better for you to get a full replacement for the item than your money back.
Yes, shipping costs (would should in fact be covered by the seller since the item was faulty) and waiting time shouldn't mean much and it is a better option than destroying the whole thing and getting your money back for a set that you actually wanted to have in the first place (ie. no buyer's remorse, just a faulty item).
Siannah: Now you're really pulling my leg, aren't you?
Traumatic experience? Fact: the guy works for gamer network which is the parent company of Euro Gamer (where the story was published). I'm not claiming that the article was on purpose over exaggerated, but claiming traumatic experience sure is, sry.
a) he probably cared or he wouldn't have ordered in the first place. How much is left open, as the article doesn't mention anything about getting replacement (beyond the faulty item). It could have been out of stock at that point.
If that's the case, how much do you have to care, to NOT destroy the remaining 3 items (again, limited edition) and settle with the $25 for the broken one? Apparently not nearly as much as he's showing (I dare to claim: faking) in pictures...
b) can be scratched of your list as he asked for a refund.
He actually explains more in the comments (
source), which doesn't sound so freakin' heartbreaking and traumatic as they made it look like. At all:
"I totally expected to be asked to send back the record, which I would happily have done.
It was the process of having to destroy three other perfectly good records that I found slightly objectionable.
To clarify a few points: I requested a replacement, but after over a month of trying to chase that up, I just asked them to refund my money.
Additionally, I think the records are made by a third party and not Bethesda, so this could actually be the third-party's policy, not Beth's."
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Slightly objectionable? Take a look at his picture again and let it roll slowly off your tongue.... slightly objectionable.
Conclusion: click-bait.
Jesus, I know he's faking, or rather mocking the experience in the picture. It's just there to better illustrate his point. And now you just said that he did in fact try to get a replacement but that seemed to be like a dead end. Which is the whole point I'm trying to make. Plus, it's not a matter of WHOSE seriously fucked policy it is (Bethesda's or whoever pressed the vinyl) but that it is a seriously fucked policy. And yes, I would actually feel BAD if I had to destroy collectible vinyl because it was either that or getting my money back, and I would probably keep the two that weren't damaged. He didn't. That doesn't mean he liked his decision or HAVING TO MAKE that decision, or he wouldn't have wrote about it in the first place.
