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Can ony one please from GOG staff help me with my request... i have been waiting for 2 weeks and i still havent recieved any help as yet. Its very very fustrating ??!?!?!!

I have emailed and i still havent recieved any updates, as to wether some is doing it or any thing.

Can i please get help ?!!!!!!!!!!
I have tickets over 2 weeks old too, their support is terrible in that regard.