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General discussionBeen charged twice and still don't have my games.(5 posts)(5 posts)
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Posted August 01, 2022
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I've forwarded the info internally and our team is already looking into it. I'll let you know more once I hear back from them.
Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - let me know if you've experienced the problem!
Post edited August 01, 2022 by Clownski_
Posted August 01, 2022
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Clownski_: I've forwarded the info internally and our team is already looking into it. I'll let you know more once I hear back from them.
Don't worry though, we will never charge anyone twice for the same thing on purpose. Anyone affected will get their issue resolved ASAP - send me a private message if you've experienced the problem!
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sbaylus: I've had this issue too, I can't seem to send you a PM.
That's cause of your privacy settings. ;) But don't worry, commenting is fine too so you're good.
Posted August 01, 2022
high rated
Update! The issue has been fixed and we're now looking into resolving payment errors for everyone affected. Thank you for your patience!
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Ruvika: Hey, I wnat to purchase a couple of games, from the retro shooter sale, it's safe to purchase already?
Yep, good to go!
Post edited August 01, 2022 by Clownski_
Posted August 02, 2022
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RedRagan: Holy shit I thought I'm the only one with the same problem!
Ordered my games, it claimed to fail for the first time. I thought I need to try it again and it failed again.
Got notification that my debit card was charged twice. I was confused and panicked, and their chat system is pretty much a glorified bot.
Fast forward this morning, my purchase actually went in and the game is now in my library, but the second charge is still not refunded. So I got my games, but I'm paying twice for them.
While other people think it's fine, it's not fine for me. It's $35.59, for some people it's just chump change but for someone who lives in a developing country that's 15% of my disposable income (money after taxes, saving for old age, bills etc etc)

I hope GOG listen to this, I want to speak with a real person and not a robot on your chat.
We're still in the midst of resolving all the double charges. Don't worry, you'll get the money back soon. Thanks for your patience and apologies for the inconvenience.
Posted August 03, 2022
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Clownski_: Update! The issue has been fixed and we're now looking into resolving payment errors for everyone affected. Thank you for your patience!
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clarry: Is this in any way related to gogbear at the end after checkout and payment? Because I've had that same thing with order #8639de426a59 since 10th of july, and the issue persists. I don't get charged, but I also don't get games so I can't buy anything.
That sounds like a separate problem. Send us a ticket through Support Center and we'll do our best to help!
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This is my favourite topic
Community
General discussionBeen charged twice and still don't have my games.(5 posts)(5 posts)
(5 posts)