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Etherlords seriesGame will not run(16 posts)(16 posts)
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Posted October 04, 2012
Have tried numerous installations of game. It will run for about 10 minutes or so but will crash and crash hard. Have tried various tricks Run as Admin, run with anti virus off, checked properties and used various service packs. 'CANT LOCK SURFACE' is what usually pops up the rest of the paragraph says surface memory is gone,Direct Draw Surface object representing this surface should have Restore called on it. I have no idea what this means. I like the game and I would like to play it so any help would be appreciated.
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Posted October 04, 2012
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mannjeff9909: Have tried numerous installations of game. It will run for about 10 minutes or so but will crash and crash hard. Have tried various tricks Run as Admin, run with anti virus off, checked properties and used various service packs. 'CANT LOCK SURFACE' is what usually pops up the rest of the paragraph says surface memory is gone,Direct Draw Surface object representing this surface should have Restore called on it. I have no idea what this means. I like the game and I would like to play it so any help would be appreciated.
That error usually appears when something stole the focus from the game and it got minimized. (That's why Alt-Tab is blocked in this release). Please try to shut down all unnecessary applications running in the background, like Skype etc.
Posted October 04, 2012
Thank you for the suggestion, I will try it soon and let you know how it turns out. Being a tech noob how would you turn off the items running in the background? I really hate to ask but I appreciate the help!
Posted October 04, 2012
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mannjeff9909: Thank you for the suggestion, I will try it soon and let you know how it turns out. Being a tech noob how would you turn off the items running in the background? I really hate to ask but I appreciate the help!
Exact appearance depends on your operating system, but in bottom right corner you should have a set of notification icons. Some may be hidden, but you can click on small arrow next to them to show the full list (see attached pic, that's how it looks like on Win7).

These icons represent additional applications that currently run on your PC. Usually you can right-click on them and pick 'exit' or similar option.

Do you know if you have ATI graphics card by chance? I now remembered that on some ATIs, when program tried to run in lower resolution, a warning message appeared. Such popup message could also cause that crash.

If you will still suffer crashes, consider contacting our Support:
http://www.gog.com/en/support/contact/technical_issues_with_games/etherlords

I can only watch forums in my free time and they might be able to help you quicker :)
Attachments:
notify.png (46 Kb)
Post edited October 04, 2012 by Thiev
Posted October 04, 2012
Thanks for the help, I am not sure what video card I have but I will try to run game at a higher resolution and see if it helps. Thank you for your time and attention!
Posted October 05, 2012
I think I figured out the problem. I have modded games such as Arcanum and Torment in the past, so I tend to load the game files to a folder other then the X86 files. They are easier to mod if they are in another separate folder. I deleted the game and downloaded it again this time allowing it to download into the GOG.com file in the X86 files. Now it runs with no problems. I did try to find a patch for the game and did find one on Gamespot, but I think the patch only applies to a cd load of the game. Anyway Thiev, thanks for your help and advice. I did get my computer to run faster by shutting down some startup programs and shutting off some progams running in the background. I love GOG.com and it's great community support! Oh, by the way you can go to the Etherlords home page and try to download the patch there but no joy for me because I cant read Russian or French.
Posted October 05, 2012
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mannjeff9909: [...]
Don't worry about patches, GOG games are always patched to the latest official version - Etherlords included ;)
Posted July 18, 2013
I've bought recently Etherlords to find I can't run it on my laptop (exceeding game's requirements - CPU 1,5 GHz, 2GB RAM, Gfx SIS 3 Mirage 128 MB (okay gfx is weak, but still more than needed by this old game) running Win 7 Home Edition 64 bit. It crashes during launch:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Etherlords.exe
Application Version: 1.0.0.0
Application Timestamp: 3d354b40
Fault Module Name: SISUMD32.dll
Fault Module Version: 8.14.10.5240
Fault Module Timestamp: 4afb6d90
Exception Code: c0000005

Some ideas how it could be solved (except Virtual Box)?
Posted July 18, 2013
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Mr_Grey: I've bought recently Etherlords to find I can't run it on my laptop (exceeding game's requirements - CPU 1,5 GHz, 2GB RAM, Gfx SIS 3 Mirage 128 MB (okay gfx is weak, but still more than needed by this old game) running Win 7 Home Edition 64 bit. It crashes during launch:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Etherlords.exe
Application Version: 1.0.0.0
Application Timestamp: 3d354b40
Fault Module Name: SISUMD32.dll
Fault Module Version: 8.14.10.5240
Fault Module Timestamp: 4afb6d90
Exception Code: c0000005

Some ideas how it could be solved (except Virtual Box)?
Please send that error message along with your system info to our Support department. Thanks :D
Posted August 01, 2013
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mannjeff9909: I think I figured out the problem. I have modded games such as Arcanum and Torment in the past, so I tend to load the game files to a folder other then the X86 files. They are easier to mod if they are in another separate folder. I deleted the game and downloaded it again this time allowing it to download into the GOG.com file in the X86 files. Now it runs with no problems. I did try to find a patch for the game and did find one on Gamespot, but I think the patch only applies to a cd load of the game. Anyway Thiev, thanks for your help and advice. I did get my computer to run faster by shutting down some startup programs and shutting off some progams running in the background. I love GOG.com and it's great community support! Oh, by the way you can go to the Etherlords home page and try to download the patch there but no joy for me because I cant read Russian or French.
i have tried this and still can't get it to start. tried all other fixes from this forum and don't know what to do ?
Posted August 03, 2013
Same problem, game will not run. Only get the starting videos then the game crashes with "Etherlords main executable has stopped working."

Faulting application name: Etherlords.exe, version: 1.0.0.0, time stamp: 0x3d354b40
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00cf048e
Faulting process id: 0x920
Faulting application start time: 0x01ce90a320b7fd18
Faulting application path: D:\GOG.com\GOG Games\Etherlords\Etherlords.exe
Faulting module path: unknown
Report Id: 6075cc21-fc96-11e2-b67c-60a44c635aab
Posted October 12, 2013
Any update to this as of yet? Game still does not run.

Sent message to support, received reply with recommendations, none of which worked. Replied stating so, have not received a reply since. Thanks.
Posted October 12, 2013
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eckertt001: Sent message to support, received reply with recommendations, none of which worked. Replied stating so, have not received a reply since. Thanks.
How long ago? If it's been more than a week I would send them another reply.
Posted October 13, 2013
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eckertt001: Sent message to support, received reply with recommendations, none of which worked. Replied stating so, have not received a reply since. Thanks.
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Gydion: How long ago? If it's been more than a week I would send them another reply.
August 17th, I resent the original message.
Posted March 17, 2014
Hope this helps someone. I have an ancient machine running windows XP. I typically use the runas command to run games as an administrative user. That did not work for me when I tried to run Etherlords. The application would continue to run someplace. I could hear an error sound but no error message came up and I could not kill the application (since it was initiated by an admin level user). Interestingly when I log in as the admin user I'm able to run the game (makes no sense, supposedly runas would give the same permissions).
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Etherlords seriesGame will not run(16 posts)(16 posts)
(16 posts)