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The moment I launch the game the intro pops up. However the screen is black, and I only hear the audio. A more serious problem is that I can not get past it. The black screen and the audio remains no matter what key I click. I have let it run its course from start to finish, however the screen still remains black even when the audio has stopped.
I have tried to find a solution to this problem, like running the game in XP compability mode (I have Vista), deleting or renaming the intro video (this makes the game ask for a CD) and changing the colour palette, however this has not worked.
Does anyone have any idea what could cause this problem, and how it could be solved?
This question / problem has been solved by Nissurimage
Sorry to hear about the problems :-\
If you haven't already, please raise an issue with support and provide us with details about your PC eg. if possible attaching a dxdiag output.
I can't do much to help you right now until the team gets in to the office in the morning (GMT+1).