It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
Community
Wasteland seriesWhich Version Did I Get?(72 posts)(72 posts)
(72 posts)
Pages:
1
2
3
4
5
This is my favourite topic
Posted October 10, 2014
avatar
DarthTrethon: This is what GOG said to me as well in the email they sent a week ago....that an agreement with inXile was finalized....but we're still waiting. I wonder if they're having trouble coming up with a system to fix this or what.
avatar
sadthiago: Guys, i got the good news. Firek from gog replied to me and said that the agreement with inxile was to offer for whom bought the upgrade from the standard to deluxe edition another upgrade as courtesy. This upgrade iin question gives the classic stuff that was missing. I already got mine and everything worked smoothly. I Hope that you guys that already bought the upgrade receive that new one as soon as possible, but dont forget to contact gog.
On a side note, I received the answer by doing another contact with gog (after one made more than a week ago), they answered this time in the same day.
I got the code for the Classic Edition Upgrade DLC too but fortunately I didn't have to contact them yet again(already contacted them twice before) and I've bought the Digital Deluxe Upgrade on the game's release date.
Posted October 10, 2014
avatar
DarthTrethon: This is what GOG said to me as well in the email they sent a week ago....that an agreement with inXile was finalized....but we're still waiting. I wonder if they're having trouble coming up with a system to fix this or what.
avatar
sadthiago: Guys, i got the good news. Firek from gog replied to me and said that the agreement with inxile was to offer for whom bought the upgrade from the standard to deluxe edition another upgrade as courtesy. This upgrade iin question gives the classic stuff that was missing. I already got mine and everything worked smoothly. I Hope that you guys that already bought the upgrade receive that new one as soon as possible, but dont forget to contact gog.
On a side note, I received the answer by doing another contact with gog (after one made more than a week ago), they answered this time in the same day.
I was going to report the same things. You have to contact GOG about this issue and they'll give you a redeem code to add the classic edition content (upgrade from standard to classic).
From my discussion with InXile support I got the impression that the issue would've been solved automatically, but that is not the case. I find it a bit unfair, they have the means to know who has both standard and deluxe edition but not the deluxe, they could correct it automatically or contact all the users that meet the requirement.

I noticed that however my ownrership of the game is not correctly reported because both classic and deluxe are not shown as owned by me.
Posted October 10, 2014
avatar
sadthiago: Guys, i got the good news. Firek from gog replied to me and said that the agreement with inxile was to offer for whom bought the upgrade from the standard to deluxe edition another upgrade as courtesy. This upgrade iin question gives the classic stuff that was missing. I already got mine and everything worked smoothly. I Hope that you guys that already bought the upgrade receive that new one as soon as possible, but dont forget to contact gog.
On a side note, I received the answer by doing another contact with gog (after one made more than a week ago), they answered this time in the same day.
avatar
MIK0: I was going to report the same things. You have to contact GOG about this issue and they'll give you a redeem code to add the classic edition content (upgrade from standard to classic).
From my discussion with InXile support I got the impression that the issue would've been solved automatically, but that is not the case. I find it a bit unfair, they have the means to know who has both standard and deluxe edition but not the deluxe, they could correct it automatically or contact all the users that meet the requirement.

I noticed that however my ownrership of the game is not correctly reported because both classic and deluxe are not shown as owned by me.
Firek said about this in the reply, as follow "Sadly, due to technical limitations, it's impossible to upgrade the Standard Edition to the Classic Edition via the store. Because of this, those who purchased the Deluxe Edition upgrade were left missing the Classic Edition content, with no way of resolving this with an additional purchase."
So as i understood, it seems that they can't do it by themselves, but they can spare a code for the upgrade to classic edition for the people that bought the upgrade to deluxe edition.
Post edited October 10, 2014 by sadthiago
Posted October 10, 2014
They fixed the issue for me too. Too bad they can't do it by the store forcing them to send gift codes manually.
Posted October 10, 2014
avatar
chronos: They fixed the issue for me too. Too bad they can't do it by the store forcing them to send gift codes manually.
They have really strange limitations.
Posted October 14, 2014
So, if I buy the deluxe edition upgrade now, will I get the classic stuff or was this only for people who bought the upgrade before now? Also, if they are still doing this will I get the full upgrade automatically or will I still have to contact GoG?
Posted October 14, 2014
Bought the upgrade on Friday, definitely not automated, and I'm still waiting to hear from support (in my experience, they take quite some time to react initially, but once they take the ticket, things work out nice and fast).

As pointed out by vulchor, when submitting your ticket, better to go with "Orders, payments, and downloading games" then choose for problem type "successful payment not processed (game not added to account)."
Posted October 14, 2014
avatar
Toshikage: Bought the upgrade on Friday, definitely not automated, and I'm still waiting to hear from support (in my experience, they take quite some time to react initially, but once they take the ticket, things work out nice and fast).

As pointed out by vulchor, when submitting your ticket, better to go with "Orders, payments, and downloading games" then choose for problem type "successful payment not processed (game not added to account)."
Thank you. Do you know if they are still giving the classic edition content to people with standard edition who buy the deluxe upgrade. I'm guessing they are, since they don't have any alternative available yet. Still, could post here when you get a reply from support?
Posted October 15, 2014
No idea what's up, and apparently it took DarthTrethon a couple of weeks to obtain his code, so I am not holding my breath.

Hopefully they're not answering because they're busy implementing a fix that'll make everyone's life easier. I suppose with galaxy's beta on the way, they also have their hands fuller than they use to.
Posted October 23, 2014
well, 10 days and no response from support. Another ticket time?
Posted October 24, 2014
Couple o' weeks here without an answer, just reticketed the hell outta this.


EDIT : second time's the charm, support wizard Firek just sent me the code, so today seems like a great day to retry your luck, folks !
Post edited October 24, 2014 by Toshikage
Posted October 24, 2014
avatar
Toshikage: Couple o' weeks here without an answer, just reticketed the hell outta this.

EDIT : second time's the charm, support wizard Firek just sent me the code, so today seems like a great day to retry your luck, folks !
PM or support ticket?

Still no code there.
Pages:
1
2
3
4
5
This is my favourite topic
Community
Wasteland seriesWhich Version Did I Get?(72 posts)(72 posts)
(72 posts)