Posted December 24, 2023
Cypers: Hey,
In my case, Galaxy client just updated the game to the latest ver.1.0.70.404 without issues.
If you decide to report this issue to my colleagues from the Customer Support team via. LINK, please remember to attach your Galaxy client logs to your message :)
You can find logs in these locations:
C:\ProgramData\GOG.com\Galaxy\logs on Windows.
/Users/Shared/GOG.com/ on Mac.
No such file name. Unable to find. In my case, Galaxy client just updated the game to the latest ver.1.0.70.404 without issues.
If you decide to report this issue to my colleagues from the Customer Support team via. LINK, please remember to attach your Galaxy client logs to your message :)
You can find logs in these locations:
C:\ProgramData\GOG.com\Galaxy\logs on Windows.
/Users/Shared/GOG.com/ on Mac.
Meantime the problem still persists two weeks on. This is simply not good enough and I will try to request a refund.
EDIT: I requested a refund for myself and the copy I bought for my girlfriend who had not redeemed it due to being caught up with stuff. I uninstalled and decided to try a fresh install and it works now. I have sent a ticket cancel refund for both and replied to the ticket receive request to update to cancel this request. All being well it will go ok.
Post edited December 24, 2023 by Lodestar