Posted October 26, 2022
styggron: Has GoG got back to you with anything?
It's a nightmare just to even TRY to contact GoG support now. [...]
UrbanSepp: No, they haven't answered yet. And yes, the bot is a terrible idea. Bugs and problems in games are too diverse, at least in my opinion, to be answered by a bot. It's a nightmare just to even TRY to contact GoG support now. [...]
Maybe they are very stressed at the moment. Does anyone of you know, if the time window for a refund gets bigger in a case like this? I mean, Two Point Hospital clearly isn't working as intended and as advertised at this time and moment. Let's say the support needs 31 days to reply, do I still have the option to refund the game, if the broken state won't get fixed?
I don't know if the refund window gets bigger but GoG are very fair, if it takes too long to get back to you I am sure a refund is possible.
I love Two Point hospital, it's fantastic, but the overview screen is clearly a big, it flashes up some data in one box then vanishes and it also brings up some text which clearly looks like it is programing code variable so the bug is there. The main issue would be that it looks like galaxy users are not affected so only offline users like us are. GoG still have their mandate and you're right, the game does not work as stated so there does have to be some kind of fix. I got worried when someone here on the thread implied it might take a long time and one other saying there are other broken games that were never fixed this worries me about this title actually.
When they do reply to you, if it's ok, please post about it here as well. I think the only thing I can do is uninstall it or just leave it and wait until there is an update for it and then HOPE the update addressed that problem.
I am very surprised GoG let this game pass with the bug though, they clearly do not test their offline games which ironically is their main mandate and the reason why where all here.