Update live now

First of all, before replying to EntaraX (and in general) I'd like to say that I'm thankful that the GOG version is finally updated.

That being said, on to my reply.
I did file complaints, I tried reaching out using every possible means, and it was here, in the forum, after I filed those forms, and after three days of trying, and after I filed for a refund having received no answer, that I found out that the patch had been eventually released.
I only filed for a refund when I saw my time limit for doing so was running out.

Oh well. I'm not gonna call for a cancellation of the refund. What's done is done.

I happen to write articles about tomb raider games online, and I also livestream, so this one time around I DO need the latest version of the game in order to be able to properly show it to the people reding said articles and watching said streams. I just can't tell people to wait an undisclosed ammount of time to be able to see the changes.

Thus, I will have to keep the steam version in order to be able to keep up to date with future updates. Thank goodnes I mostly do classic gaming and Tomb Raider classic games, it was this one time around that I was playing a newly released TR game that this whole thing bit me in the butt.

And I'm being such a stupid ass idiot and in the end I'm rewarding the developer for their malpractise. Ain't that a thing.

If anything, I want to reward the initiative of classic Tomb Raider games being remastered, and also the fact that they got so many true Tomb Raider fans involved with the developmentof such a wonderful game.

Whoever fault's this is is irrelevant, Aspyr, GOG or George Whashinton's rotting dead uncle's butler. Both parties should be the ones putting the means to avoid these kind of situations, not us customers.

Regarding game publishing companies relegating GOG to an afterthought, well, as long as you are getting money from said platform, it is yor responsibility as a company to provide the same ammount of service as you do to the rest of the customers, otherwise we are not gonna buy your produtcs in the future. I don't mean that we are not buying oyur products in GOG in order to buy them in Steam or whatever, I man that we won't be buying them AT ALL. The reason we are going with GOG is becaue we don't want to deal with steam to begin with.
So yeah, it is not a good strategy to forget about providing a proper service for the GOG customers, you're gonna loose those sales eventually.

And GOG themselves should be keeping a closer eye on things themselves too, because whenever a publisher just forgets about properly updating or providing service for their own platform, they are the ones that are gonna get the flak first. They are the ones that should be fighting for their platform to be able to provide a better service, be competitive in the market and be attractive and important enough for publishers to do their job, not me.
What's more, this doesn't make the platform attractive for reviewers or streamers, who need to be up to date. (and you can't just roll with it, people just go watch other twitch streams if they want to see the game as it actually is now)

If everybody, and with this I mean everybody: publishers, GOG , and customers too, just shrugh it off as "this is the way things always work whith GOG launches, and it should be you, the customer, the one has to fight for it in order to fix it" then it will NEVER be fixed

but in the future I'm voting with my wallet. The Star Wars Battlefront remaster by Aspyr, I'm not buying it, at all, neither in Steam, nor in GOG. I'm not gonna buy it in GOG to have it be DRM free and then go file complaints to Aspyr so that they don't forget to do their job and update it in every platform as they promise they do in their official statements. That's their job to do, not mine.

Ah... crap. I really wrote a long tirade over nothing, didn't I. Much ado about nothing. Such a waste of time...
I'll go play the game.
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EDIT: I received a reply to one of the forms I sent to GOG, which reads as follows. so it seems reaching out to them helped in solving the issue (thanks, Falka), still, such a pity that this whole situation unfolded like this:
[i]Hello,

thank you for taking your time to report the missing update of the game Tomb Raider Remastered.

I have already notified our Product team about this issue and they will do their best to resolve it as soon as possible.

If there is anything else I could assist with, please be sure to let me know.

Best regards,
Falka
GOG Customer Support[/i]
__________________________________

EDIT 2: Well, now I feel like crap.
I'd like to thank the GOG people who took note and fixed the issue.

I whishlisted the game in GOG, if it gets a future discount that makes it the same price I originally got it from I will get in on my GOG collection again. I do want to have a DRM free version of the game.

Despite all of the things that happened, the remasters are proving to be a love letter from the developers to the original games and I love that

That's great!
I myself will get the game again in GOG, maybe next month. DRM free power!

Exactly. Offline installer hasn't been updated yet...
Seriously, GOG?

I'm on Galasy and the yesterday patch is officialy called 1.01

The Day One update save patch was also called 1.01 so yeah it's a bit confusing.


it took 328 mb to downoad.i thnk..

i don't see it on the offline but maybe the global installer as been updated .

No, not exactly. The new version is called "1.01 Patch 1". The version released on Febuary 14th was only "1.01".

The offline installer HAS been updated. The patch is already pre-applied to the game, there's no separate installer for the new patch. It's unfortunate, but you'll have to redownload the game and reinstall it. Any mods will be erased and you'll have to install them again, that's what I did.

It was updated right to the Galaxy. At least same day, maybe just few hrs delay. Some tech issues in downloading possible though if consider it is not user inattention.

Reminder to them who sent support request.
Send #SOLVED to close/cancelation of refund or else ticket. Or if or if you are satisfied with the response you receive.

Again. Make a refund request is not grant refund automatically here on GOG. Support will ask the reason for the refund request.

Wow, not very convenient eh. Thanks for the heads up.

Oh, ok. Thats odd they used the same number. I reinstalled earlier today and see the changes.

Returning a game just because the patch is late is no reason for a refund at all. I was just waiting for the patch (update) just to store the files for archiving later. I stopped buying from steam months ago and will never buy from them again.

I'm not trying to sound antagonistic, but how come it was delayed so far out from the release of the Steam and console patches?

The most obvious reason would be Aspyr mistakely not providing GOG the patch until GOG asked them for it due to support claims they received.

Or the patch might have be locked for some reason on GOG part until someone checked it out and fixed the issue.

We'll likely never know because of business secrecy policies .

But Aspyr doesn't inspire confidence and reliability...specially since the fiasco on the release on Battlefront classic a few days ago.

And here we are again. New patch and not on GOG.

I'll continue to keep buying and playing on Steam.

I guess we're gonna have to flood GOG support with requests for this patch too.
Maybe in about 4 or 5 days someone will do something.