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The Witcher 3: Wild HuntSo much for 30 day refund policy(177 posts)(177 posts)
(177 posts)
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This is my favourite topic
Posted May 19, 2015
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Ryuubei: and yes it legaly qualifies, since it's an accessibility issue. But meh, i've already started the process to recover it through the bank. No way im taking a £60 hit for a game thats unplayable
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mmarci: No it doesn't qualify mate. What happens is you will get your money back from your bank by default after the first 24 hours, but then they will contact CDPR to ask them about the details of the purchase. No one will ask about you being left handed or unable to re-bind controls on your keyboard, it is completely unrelated from the bank's perspective, and in the end the bank will re-claim the money from your credit card.

Here's a better idea: Try to appeal to CDPR to give you a refund on the grounds you just mentioned. Or wait a couple days like average people do when something is not working out of the box until it gets fixed.
Wrong, my bank already issued the refund. Showed them the website, the emails from GOG and explained my issue and why i can't play the game. They sided with me and gave a refund

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Ryuubei: @Green.Anger, no i can't play the game right now. I don't have a right handed mouse, and i don't see why i should have to buy one just to play a game. Especially when it's uncomfortable to use. Same with the key rebinding, it's an accessability issue
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in0perable: I totally agree - since I got the same issue, razer deathadder left-hand edition in my case, can't remap primary mouse buttons, annoys the hell out of me when playing since I don't freaking know which button I should press at which point - partially you can remap, however some part's aren't considered about that = confusing as hell. That being said, it's the only one game of 110 I got in the Steam Lib that has this kind of Issue. No left-handed people played the game?
Thats the exact mouse i've got :D

And no, sadly CD Red knew of the problem, they had loads of feed back from it in Witcher 2 which has the EXACT same issue. They simply choose to ignore it, basically discrimination against left handed peeps, which sadly is something we've had to get used to over the years
Post edited May 19, 2015 by Ryuubei
Posted May 19, 2015
Remember if you use your bank to refund the money then that will show as a black mark on your gog account as in you are from GoG point of view if like steam defrauding them of funds (as in you got the content then try to get your bank to reverse charges) if you do that with most companies it gets you banned from every buying from them again.
(no idea of GoG is on that same tact)
I know if you try that stuff on steam you can lose access to your entire library.

BTW I am curious I am left handed and use a razer naga what is this omg I am left handed I can't play problem ?
Actually forget that, seems I am a special case as in I am left handed and have always written and signed my name left handed but some time in my past probably in the amiga days I switched to using my right hand for mouse weird, just tried putting it on the left side of my keyboard and felt really wierd.

Does that mean i'm special ? :)
Post edited May 19, 2015 by calranthe
Posted May 19, 2015
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calranthe: Remember if you use your bank to refund the money then that will show as a black mark on your gog account as in oyu are from GoG point of view if like steam defrauding them of funds (as in you got the content then try to get your bank to reverse charges) if you do that with most companies it gets you banned from every buying from them again.
(no idea of GoG is on that same tact)
I know if you try that stuff on steam you can lose access to your entire library.

BTW I am curious I am left handed and use a razer naga what is this omg I am left handed I can't play problem ?
are you using a left handed naga? Using a right handed naga left handed isn't the same thing. For me, and others, the game swaps the left and right buttons and dosen't give you an option to swap them back. Same issue W2 had
Post edited May 19, 2015 by Ryuubei
Posted May 19, 2015
Remember if you use your bank to refund the money then that will show as a black mark on your gog account as in oyu are from GoG point of view if like steam defrauding them of funds (as in you got the content then try to get your bank to reverse charges) if you do that with most companies it gets you banned from every buying from them again.
(no idea of GoG is on that same tact)
I know if you try that stuff on steam you can lose access to your entire library.
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calranthe: BTW I am curious I am left handed and use a razer naga what is this omg I am left handed I can't play problem ?
Are you able to use the mouse primary/secondary buttons in game the same way as normal right handed config? What I mean I use a left handed mouse - but I don't use the left haned button config, and that's my problem: game simply ignores the primary button swap.
Posted May 19, 2015
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in0perable: Remember if you use your bank to refund the money then that will show as a black mark on your gog account as in oyu are from GoG point of view if like steam defrauding them of funds (as in you got the content then try to get your bank to reverse charges) if you do that with most companies it gets you banned from every buying from them again.
(no idea of GoG is on that same tact)
I know if you try that stuff on steam you can lose access to your entire library.
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calranthe: BTW I am curious I am left handed and use a razer naga what is this omg I am left handed I can't play problem ?
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in0perable: Are you able to use the mouse primary/secondary buttons in game the same way as normal right handed config? What I mean I use a left handed mouse - but I don't use the left haned button config, and that's my problem: game simply ignores the primary button swap.
Yup, it should use the system settings, but it dosen't it forces you to use it's own settings.
Posted May 19, 2015
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in0perable: Remember if you use your bank to refund the money then that will show as a black mark on your gog account as in oyu are from GoG point of view if like steam defrauding them of funds (as in you got the content then try to get your bank to reverse charges) if you do that with most companies it gets you banned from every buying from them again.
(no idea of GoG is on that same tact)
I know if you try that stuff on steam you can lose access to your entire library.

Are you able to use the mouse primary/secondary buttons in game the same way as normal right handed config? What I mean I use a left handed mouse - but I don't use the left haned button config, and that's my problem: game simply ignores the primary button swap.
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Ryuubei: Yup, it should use the system settings, but it dosen't it forces you to use it's own settings.
Yeah, got the same problem... annoying :-/
Posted May 19, 2015
Actually forget that, seems I am a special case as in I am left handed and have always written and signed my name left handed but some time in my past probably in the amiga days I switched to using my right hand for mouse weird, just tried putting it on the left side of my keyboard and felt really wierd.

Does that mean i'm special ? :)
Posted May 19, 2015
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calranthe: Actually forget that, seems I am a special case as in I am left handed and have always written and signed my name left handed but some time in my past probably in the amiga days I switched to using my right hand for mouse weird, just tried putting it on the left side of my keyboard and felt really wierd.

Does that mean i'm special ? :)
muscle memory :)

When you've done something a certain way for a long time it becomes instinctive, you're muscles react faster than you can think, sorta. So yeah, if you've used the mouse right handed for years, moving it to the left would feel really weird :D
Post edited May 19, 2015 by Ryuubei
Posted May 19, 2015
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mmarci: No it doesn't qualify mate. What happens is you will get your money back from your bank by default after the first 24 hours, but then they will contact CDPR to ask them about the details of the purchase. No one will ask about you being left handed or unable to re-bind controls on your keyboard, it is completely unrelated from the bank's perspective, and in the end the bank will re-claim the money from your credit card.

Here's a better idea: Try to appeal to CDPR to give you a refund on the grounds you just mentioned. Or wait a couple days like average people do when something is not working out of the box until it gets fixed.
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Ryuubei: Wrong, my bank already issued the refund. Showed them the website, the emails from GOG and explained my issue and why i can't play the game. They sided with me and gave a refund
You didn't really read what I said, did you? Of course you will get the money back, they HAVE to give you the money back by law in 24 hours, not that the adviser you spoke to had any other options :)

Try to be reasonable here and don't rush this as it can have dire consequences on your account.
Posted May 19, 2015
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calranthe: Actually forget that, seems I am a special case as in I am left handed and have always written and signed my name left handed but some time in my past probably in the amiga days I switched to using my right hand for mouse weird, just tried putting it on the left side of my keyboard and felt really wierd.

Does that mean i'm special ? :)
No there are others like you out there, namely me :) i sign and write left handed but when i grew up key binding options were rare or a painto set up depednign on game so gave up and just taught my self to use a mouse right handed
Posted May 19, 2015
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Ryuubei: Wrong, my bank already issued the refund. Showed them the website, the emails from GOG and explained my issue and why i can't play the game. They sided with me and gave a refund
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mmarci: You didn't really read what I said, did you? Of course you will get the money back, they HAVE to give you the money back by law in 24 hours, not that the adviser you spoke to had any other options :)

Try to be reasonable here and don't rush this as it can have dire consequences on your account.
Like mmarci said, I heavily doubt that CDPR would give you any troubles aside from law, no reason to piss
on people who buy the product.
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calranthe: Actually forget that, seems I am a special case as in I am left handed and have always written and signed my name left handed but some time in my past probably in the amiga days I switched to using my right hand for mouse weird, just tried putting it on the left side of my keyboard and felt really wierd.

Does that mean i'm special ? :)
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ZalasFears: No there are others like you out there, namely me :) i sign and write left handed but when i grew up key binding options were rare or a painto set up depednign on game so gave up and just taught my self to use a mouse right handed
I use the mouse on the left side with right hand settings, i grew up with that, I won't change it, only Witcher III wants me to do it ;)
Post edited May 19, 2015 by in0perable
Posted May 19, 2015

At GOG.com, we're confident in the quality of the games we sell and the work that we put into getting them ready for you to play them. If a game that you've bought on GOG.com doesn't work and our team of expert Support staff can't solve the problem for you, we will give you back your money.
That is the CORE of the refund policy. The technical issue i have is that i can't use my mouse, nor rebind the keys into a place that makes the game playable. I CAN sort of rebind the keys, but that makes playing the game uncomfortable after a short while, and leads to wrist and finger problems, because of the the keys have to be bound. Can't change the mouse at ALL.

If, within 30 days after the purchase of your game, you experience technical problems or game-breaking bugs that prevent you from finishing your game, contact our customer support. They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your game is still not working, we'll give you back your money.
Supports answer:
If you do not wish to convert your order into store credit, then I'm afraid that you have to contact official support
In short, we acknowledge its a problem for you, we can't do anything, so tough shit go see CD Red.
Posted May 19, 2015
What you do not seem to be comprehending is from GoG's point of view you can log into the game, you can run it on your system, you can run/save/move, your physical difficulty while an issue does not come to the "unable to play"

So Store credit is actually a nice offer from them.

But when you ask your bank to remove funds from GoG for a product you by definition own (even though you want a refund) then GoG like many other companies will class that as your account performing an illegal action.

Thus within there rights to ban you.

Not saying they will but within rights to do so.
If you reverse charges on an EA/Origin account because you want a refund and they won't, your account will be permanently locked and all games on origin locked down.
Same for Steam
MMO companies will permanently ban you for that action too
Sony network on the ps3/4
Xbox

Not saying you are a scam artist but this is the way a lot of unethical people get games they can not afford, yes the bank will side with you they have no reason not to, but still they are not taking into account what will happen to your account
Posted May 19, 2015
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calranthe: What you do not seem to be comprehending is from GoG's point of view you can log into the game, you can run it on your system, you can run/save/move, your physical difficulty while an issue does not come to the "unable to play"

So Store credit is actually a nice offer from them.

But when you ask your bank to remove funds from GoG for a product you by definition own (even though you want a refund) then GoG like many other companies will class that as your account performing an illegal action.

Thus within there rights to ban you.

Not saying they will but within rights to do so.
If you reverse charges on an EA/Origin account because you want a refund and they won't, your account will be permanently locked and all games on origin locked down.
Same for Steam
MMO companies will permanently ban you for that action too
Sony network on the ps3/4
Xbox

Not saying you are a scam artist but this is the way a lot of unethical people get games they can not afford, yes the bank will side with you they have no reason not to, but still they are not taking into account what will happen to your account
calranthe, I strongly suggest you read up about "consumer rights" before writing more fairy tales.
Posted May 19, 2015
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calranthe: What you do not seem to be comprehending is from GoG's point of view you can log into the game, you can run it on your system, you can run/save/move, your physical difficulty while an issue does not come to the "unable to play"

So Store credit is actually a nice offer from them.

But when you ask your bank to remove funds from GoG for a product you by definition own (even though you want a refund) then GoG like many other companies will class that as your account performing an illegal action.

Thus within there rights to ban you.

Not saying they will but within rights to do so.
If you reverse charges on an EA/Origin account because you want a refund and they won't, your account will be permanently locked and all games on origin locked down.
Same for Steam
MMO companies will permanently ban you for that action too
Sony network on the ps3/4
Xbox

Not saying you are a scam artist but this is the way a lot of unethical people get games they can not afford, yes the bank will side with you they have no reason not to, but still they are not taking into account what will happen to your account
No, it's a TECHNICAL issue thats preventing me from playing. If you have to injure yourself to play a game, then there's something wrong with it. What's more it's ONLY in the witcher i have this issue. I've over 500 games on steam and i've NEVER encountered this in ANY of them.

As for them banning my account *shrug* it's not like i have anything of major value on my account. A few games i picked up on sale and thats about it, most of which i have on steam anyway. So if they get anal over it and close my account i'm not losing anything.

As for scamming, seriously WTF? Why would i PAY for a game, download it, and then say it's not working to get a refund. When i could of simply gone over to the bay and picked up Witcher 3 20mins after launch for free.

I preordered because i loved the witcher games, and hoped (futilely it seems) that CD Red would have fixed the left handed problem with W3. What's even more insane is they actually made the key rebinding WORSE than it was in Witcher 2. Hell i rebound EVERYTHING i needed in W2 perfectly; other than the damned mouse
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This is my favourite topic
Community
The Witcher 3: Wild HuntSo much for 30 day refund policy(177 posts)(177 posts)
(177 posts)