It doesn't. That's not how people are finding things or describing their/our situation.

But I actually already said this to you, amongst other things, just a few posts above:

"It's not that people don't like it. It's not a personal preference. It's not that people are offended. It's that a certain percentage of the population happen to left handed. Some who are left handed, and some like myself who are right handed, can't play the game with the locked controls."

So I'm not sure what your argument is. It also doesn't address the issue that a company of CDPR's size and stature were, for some reason, unable to make pressing a different key/button do a thing in game.

As foo_ has been pointing out very well in my opinion, a product or service needs to be able to do what it's supposed to do. I don't really know if "implied warranty" is a European phrase. I've not come across it that often, but that in no way means it's not a central phrase of Consumer Rights in Europe. Different phrases are used in different countries, but Europe has it's own protections like other regions. Whether it's 'implied warranty' or 'fit for purpose', there's a reasonable expectation for things. It's isn't considered reasonable for everyone to ask if their monitor resolution, or even their specific monitor, will work with a game. Unless they have an unusual set up, then it's expected. Of course, views on where that line is can vary.

The example you give of a one handed person? I'm not sure if you think that being left handed is the same as only having one hand? I think it would be unfair to just expect all games to allow one handed people to play it, but key rebinding isn't an expectation to allow one handed people to play. It's for left handed people, people with big hands, small hands, used to a control scheme, people who like to use the middle of the keyboard to have access to more buttons etc etc.

It's 2015. It *never* occurred to me that The Witcher 3 would be missing such a basic, simple, fundamental aspect. I keep saying it, but it's making a different key do a thing. There are *many* graphical options that can be implemented, but on release, the game required the player to use WASD, the arrow keys, or a separate hardware controller. For some, that rendered the game unplayable. Even with 1.04, there still seem to be some issues.

Moot point now anyway. The new patch allows complete rebinding of all controls, so a big celebratory YAY for everyone who was suffering. Except the OP of course who no longer has the game. Sad day for him.

This is where almost all of you go wrong in terms of refund eligibility.

It is NOT a valid reason to quote for a refund. Expecting a certain feature in a video game and then not receiving it on launch is one of the most ridiculous reasons for a refund I have ever encountered. Has the game been advertised to have re-mappable keys? No. Has the game been advertised to have disabled gamer support? No. These are all features you expected but never got.

I expected that all the previously read books in the game will move to the journal so they wouldn't clutter the inventory. I have a really hard time finding certain documents now, it takes a considerable time away doing so, and I fully expect CDPR to compensate me for this lost time. Does it sound ridiculous? It does. Is your complaint any different? No.

I understand the frustration (to a certain degree) but let's get real here; if a company offers you any sort of compensation on these grounds they are already very customer friendly, because by law, you wouldn't get a penny.

Oh my. Reading is not your forte.

This *is* a reason to get a refund. It is not some random feature, but a core part of merchantability and also something that is standard for commercial games, especially at this price level, and has been for well over a decade.
It's something to be expected of every game that's sold as a professional product, so it doesn't need to be explicitly advertised.
Look up "warranty law", "sales law" and "implied warranty" (or "customer protection law", depending on country) before you go legal on others.

I agree with you, both technically and on a consumer's right principle base.
But it could NOT be a valid reason in some countries (I suspect the States, for example) because of different legislation.
Exactly like how eulas are completely void in some countries and valid in others.

You do realize that you haven't presented anything new to the table except for running the same old circles, assuming things you should not while being clueless about how refunds work in general. There are no such terms as 'expected feature' or 'standard for commercial games of this price level' mate, pulling empty phrases out of your arse will not make your point valid.

You are still missing the point by a mile if you believe video game features are standardized by any legal institution or legislation, regardless of country, because they are not.

1) There are a multiple number of games without having any keybinding at all. Luckily most of them work with config files which can be edited. Other than this there is still the possibility of using a n additional free program like the mentioned Glovepie which does not even need installation.

2) It surely is NOT part of the implied warranty of a PC game that it has that feature. It MAY be part that the game can be played with keyboard at all (if not otherwised mentioned) BECAUSE it is a PC game, bur rebinding istself is nothing more than a feature. I'd like all games to support this feature but this is not the case.

So regardless of the fact that you have imo lo real legal claim to get a refund (please tell me where in the law it is otherwise stated if I am wrong) it is a nice gesture that GOG even considers to give you a store credit instead of a refund. The game runs technically on your system and you CAN even play it. Every suggestion from other users which told you how you could play it were answered with "why should I?". So it is not impossible or even a big deal to make this game work for you it is just that you don't WANT to do anything about it - other than having your money back.

No, the 1.04 patch does not allow complete rebinding of all controls. It just doesn't. Panels, "Item Info" doesn't even work, some keys have multiple functions can't be separated, etc Patch 1,04 unlocks the changes that people were able to make manually, but there are still a fair number of keys that cannot be changed or separated.

Also, there are still raised point and questions that have still not been answered and remain outstanding. So not moot at all.

As foo_ has already replied to you about, I think the issues concerning key rebinding are exactly the sort of thing that are covered in such terms as 'implied warranty' and 'fit for purpose', to the point that I wonder if you grasp the concept. Or maybe you actually do. I'm not sure why your response to me saying "terms of refund eligibility" omitted two thirds of what I said to sparking_spirit, which talked about that aspect. It does make me wonder. I included the two paragraphs above, that you for some reason omitted.

You say "Expecting a certain feature in a video game and then not receiving it on launch" and "Has the game been advertised to have re-mappable keys? No." The whole point is that a game doesn't need to advertise such features and Consumers do not need to ask. It's implied. That's the point. It's a part of selling any product and having it work. foo_ gave the good examples to s1drano about expecting a house to have stairs, or a car having a transmission [or a gearbox in English ;o) ].

Do you understand the concept? The reasonable expectation of key rebinding could well be discussed (I think it is reasonable to expect key rebinding), but do you understand the point that foo_ made, regarding what 'implied warranty' is?
Can you give some examples of games that don't have key rebinding?

WHY IS IT SO SLOW TO DOWNLOAD THE WITCHER #??????? OMG!!!!

I use to have 12 MB/s.. Only have like 1.4 MB/s.. That sucks!!!!!!!

Try using GOG downloader or another download helper. I remember some comments about Galaxy being unreasonable slow and it may be worth a try.

This was not adressed at me, but I am asking again: why would it? Why should rebinding of keys be essential for a PC game just because most of them have it? As I said before: it MAY be a thing if you cannot use KB+M at all since it is a PC and the PC is usually mainly used for work - also there is no gamepad included in a new PC ect. So this MIGHT be considered to be an implemented thing. But I fail to see how keybinding should fit here. It is a feature - and a useful one. But it surely is not part of what defines a PC game therefore not part of implied warranty. As I said before: give me a link where this is stated and I'll shut up at once.

Just do a quick google search for "Games without Keybinding" and you will read several post from gamers who are outraged that game XYZ does not have the possibility to rebind keys at all or at least some special keys to keys of their choise. I for myself I like to play using arrow keys and many games prevent me from binding the keys to the arrows (I remember Sleeping Dogs, Dead Space, Deadly Premonition, Tiny and Big" - there are probably more but those are the games I remember at the moment).

I do understand...god. It has nothing to do with imaginary feature requirements for video games. Try to understand that just because a couple dozen/hundred/thousand customers voice their dissatisfaction about a missing feature in a video game, it still won't provide any ground for a refund claim as the game works as intended, it was you (dissatisfied customers) in the first place who made this requirement up to support your way to play a game. No companies, courts or financial institutions will give a damn about your implications that it should have been in the game because the game functions perfectly.

While we are at it, if you try to project implied warranty to a certain product feature, what is your opinion about my inventory management quibble? Do you think it worth asking for a refund based on the implications I have made before purchasing the game?