Posted May 25, 2015
s1drano: There's nothing wrong here, because the 30 day refund policy does not cover UX issues, lack of useability, or disappointment in general.
You don't get a refund because "Dark Souls is too hard", you don't get a refund because "Ryse was not fun", you don't get a refund because "South Park is limited to 30 FPS", and you don't get a refund because "The Witcher doesn't allow for limitless keybinding".
The first two are about personal perception, not objective facts. You don't get a refund because "Dark Souls is too hard", you don't get a refund because "Ryse was not fun", you don't get a refund because "South Park is limited to 30 FPS", and you don't get a refund because "The Witcher doesn't allow for limitless keybinding".
The third is about an objective fact, but not somthing out of the general.
The fourth is about an objective fact which is contrary to the general properties of similar products, without explicit statement that this were so.
You will find in sales and warranty law (US, Europe, Australia at least) that the so-called "Implied Warranty" covers this.
If you buy a house, and then find out it has no stairs, the seller may say "oh, I didn't claim it had any!" but since it is a general property of houses, this won't work.
If you buy a car, then find it has no transmission, the seller may say "oh well, but it can drive! You just can't shift gears, but everything else works!" - Nope, unless explicitly stated, there is a long list of properties a product is expected to have b/o merchantability.
This makes sense for sellers as well, since you can hardly state the entirety of properties a product has.
Since beginning of this century, PC games have the ability to make keybindings as the user needs. You will hardly find a commercial PC game that doesn't have it. (It's not hard to do or expensive either.)
I do think the restrictions The Witcher 3 had on keybindings were sufficient to invoke warranty law.
CDPR has made a patch which is supposed to fix the issue, so this is effectively moot.
s1drano: Complain about the games, that's one thing.
Complain that you don't get refunds because the games don't meet your expectations, and don't be surprised if I don't shower you with respect, for you have earned none.
If that is your issue, then again: no. There are some expectations to a product which are protected by law in most countries, so you're not stuck with fakes and dysfunctional products. Complain that you don't get refunds because the games don't meet your expectations, and don't be surprised if I don't shower you with respect, for you have earned none.
If your problem were with the way OP was expressing his lack of satisfaction, and his agitation - that I could agree with.