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The Witcher 3: Wild HuntCrash at launch(9 posts)solved(9 posts)solved
(9 posts)solved
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Posted October 03, 2016
Hello,
I bought the digital edition of "The Witcher 3 GOTY" and can't make it start, at all.
The install is full and activated but when launching the game (GOG or game shortcut), the process runs for 5 seconds then dies and windows shows the following report (french OS) :

Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: witcher3.exe
Version de l’application: 3.0.9.64944
Horodatage de l’application: 57bb13c7
Nom du module par défaut: USER32.dll
Version du module par défaut: 6.1.7601.23528
Horodateur du module par défaut: 57b34f49
Code de l’exception: c0000005
Décalage de l’exception: 00000000000107bc
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 02fd
Information supplémentaire n° 2: 02fd4a01dcbed5e8354585665d9b881f
Information supplémentaire n° 3: b6ba
Information supplémentaire n° 4: b6bad9efc31d3b4589650e681ab68076


My PC specs :
Windows 7 family SP1 x64
Intel i7-4790K @4.00GHz
8 Go RAM
Asus Geforce GTX 980


All solutions proposed by the FAQ or resolved topics on the forum have been tested with no changes, i found multiple similar topics without resolution from different dates.
Please help.
This question / problem has been solved by Hickoryimage
Posted October 03, 2016
avatar
syan44: Nom d’événement de problème: APPCRASH
Nom de l’application: witcher3.exe
...
Nom du module par défaut: USER32.dll
...
Code de l’exception: c0000005
An access violation (c0000005) exception with the fault module being user32.dll suggests a UI problem. Do you have any mods installed? If not, do you have the Galaxy overlay installed and active? If so, deactivate/remove it.
Posted October 03, 2016
avatar
syan44: Nom d’événement de problème: APPCRASH
Nom de l’application: witcher3.exe
...
Nom du module par défaut: USER32.dll
...
Code de l’exception: c0000005
avatar
Hickory: An access violation (c0000005) exception with the fault module being user32.dll suggests a UI problem. Do you have any mods installed? If not, do you have the Galaxy overlay installed and active? If so, deactivate/remove it.
No mods installed, i already tested with overlay off in Galaxy's parameter's and i still have the same error.
I searched the forums and the web for a week and tried all different solutions : remove the galaxy.dll, the overlay, entries in the registry, user's rights, firewall and antivirus, different installation directories, repairing, visual C++ packages, DirectX 11, ...
Posted October 03, 2016
avatar
Hickory: An access violation (c0000005) exception with the fault module being user32.dll suggests a UI problem. Do you have any mods installed? If not, do you have the Galaxy overlay installed and active? If so, deactivate/remove it.
avatar
syan44: No mods installed, i already tested with overlay off in Galaxy's parameter's and i still have the same error.
I searched the forums and the web for a week and tried all different solutions : remove the galaxy.dll, the overlay, entries in the registry, user's rights, firewall and antivirus, different installation directories, repairing, visual C++ packages, DirectX 11, ...
Even so, it still points to a UI issue. My advice would be to completely uninstall Galaxy and download/install the game manually, after uninstalling your current installation. A hassle, I know, but if you can't play the game anyway...
Posted October 03, 2016
avatar
syan44: No mods installed, i already tested with overlay off in Galaxy's parameter's and i still have the same error.
I searched the forums and the web for a week and tried all different solutions : remove the galaxy.dll, the overlay, entries in the registry, user's rights, firewall and antivirus, different installation directories, repairing, visual C++ packages, DirectX 11, ...
avatar
Hickory: Even so, it still points to a UI issue. My advice would be to completely uninstall Galaxy and download/install the game manually, after uninstalling your current installation. A hassle, I know, but if you can't play the game anyway...
I'll test that, thanks. I'll post back results.

NB : i uninstalled GOG and tried to launch the game and a BEX64 error shown, maybe normal with Galaxy missing
Posted October 03, 2016
Still the same error, no change, i'm desperate
Posted October 04, 2016
avatar
syan44: Still the same error, no change, i'm desperate
This is something on your system, not a game issue. Diagnosing it is going to be down to you, or people you know. Not knowing your system makes things extremely difficult on forums.
Posted October 07, 2016
Ok, the culprit was "IBM Security Trusteer", a security software which didn't advertise to kill "The Witcher 3" at each launch. Uninstalled and everything looks fine now.
Post edited October 07, 2016 by syan44
Posted October 07, 2016
avatar
syan44: Ok, the culprit was "IBM Security Trusteer", a security software which didn't advertise to kill "The Witcher 3" at each launch. Uninstalled and everything looks fine now.
Thanks for the feedback, and I'm glad you are now up and running. Have fun.
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The Witcher 3: Wild HuntCrash at launch(9 posts)solved(9 posts)solved
(9 posts)solved